Senior ITSM/CMDB Engineer

Recognized as one of “AZ’s Most Admired Companies,” our partner is always looking for smart, passionate, and motivated individuals! You’ll have the opportunity to work with cutting-edge technologies and develop your skills, while positively impacting the future of healthcare and the community. Become part of a collaborative, purpose-driven culture today!

Employment Requirements

This opportunity is not open to C2C relationships or visa sponsorship.

This opportunity is for local candidates only.

Job Description

Solü Technology Partners is currently seeking a skilled Senior ITSM/CMDB Engineer to join our client’s team. This role will play a pivotal part in revolutionizing IT service management for a leading healthcare organization based in Phoenix, Arizona. The Senior ITSM/CMDB Engineer will develop, manage, and enhance processes and performance related to the ServiceNow Configuration Management Database (CMDB). This role will drive the expansion and maturity of the CMDB while ensuring the daily end-to-end delivery of Configuration Management (CM) services.

Key responsibilities include maintaining the correctness, completeness, and currency of CMDB data through administering ServiceNow Discovery, constructing Service Maps, and conducting ongoing maintenance and governance aligned with the Common Services Data Model (CSDM). The Senior ITSM/CMDB Engineer is accountable for maintaining a robust, service-aware CMDB that supports outage elimination, reduces remediation time, ensures compliance, mitigates security risks, facilitates informed decision-making by stakeholders, enhances risk assessment and reporting capabilities, and monitors software licenses and cloud costs.

If you're passionate about leveraging ServiceNow's capabilities to optimize IT operations, mitigate risks, and enhance decision-making across a renowned healthcare organization, apply today!

Responsibilities

• Oversees and improves processes related to CMDB by seeking out and integrating best practices wherever possible.
• Responsible for creating high level roadmap and working with technical partners.
• Coordinates between support teams as they work to determine solutions to remediate problems and/or improve quality of services.
• Conducts regular meetings to review processes and or recent events related to the CMDB, including writing meeting agendas and facilitating working sessions.
• Creatively directs and participates in the implementation of enhancements to ServiceNow modules directly related to CMDB as well as those which depend on the CMDB (i.e. Change, Incident, Problem).
• Defines KPIs associated with CMDB and prepares reporting, including management reports, to demonstrate the value of the CMDB.
• Trains, coaches, and mentors all support tiers in the ITIL Practice(s) related to CMDB.
• Lead or participate in large, complex projects to achieve key business objectives.
• Collaborate with the team on application architecture design and decision-making.
• Develop innovative solutions to meet the needs of the business.
• Recommend IT processes to bring new and more efficient functionality.
• Analyze and identify technical errors within the system, resolving them without affecting system performance.
• Develop, monitor, and upgrade ITSM tool solutions and components.
• Provide deployment support for ITSM tool applications.
• Design, customize, engineer, and test ITSM tool services in a multi-tier environment.
• Provide alternate design solutions along with project estimates .
• Design and implement application enhancements in collaboration with different teams.
• Troubleshoot production support issues post release deployment and come up with solutions.
• Anticipate emerging customer needs and develop innovative solutions to meet them
• Solve unique and complex problems with broad impact on the business.
• Translate highly complex concepts in ways that can be understood by a variety of audiences.
• Work with management in terms of supplying input for key design and architecture decisions, as well as work estimation and resource planning.
• Perform reviews of ITSM tool design and specifications to ensure that solutions employ good engineering practices and promote the ITIL strategy.
• Maintain/create ITSM process documentation (Process, Procedure, etc.).
• The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
  
  

Qualifications

• 5 years of Experience in ITSM CMDB processes and tool administration/management, including discovery and service mapping.
• 4 years of Experience managing a CMDB and building service maps on ServiceNow.
• 4 years of Experience in engineering/systems administration experience with the enterprise-level ITSM application (Ex. ServiceNow).
• 4 years’ experience in a supervisory or lead role.
• Bachelor's Degree OR relevant Certifications (such as ISO/IEC 20000 Foundation or ITIL v3 Foundation).
• Candidates must reside in Arizona, preferably in the Phoenix area where the position is based. However, other locations within Arizona may be considered if they are within a reasonable commuting distance.
• 3 years’ experience in project management (preferred).
• Previous experience in healthcare (preferred).
  

Solü Technology Partners provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

Apply now

Qualifications

• 5 years of Experience in ITSM CMDB processes and tool administration/management, including discovery and service mapping.
• 4 years of Experience managing a CMDB and building service maps on ServiceNow.
• 4 years of Experience in engineering/systems administration experience with the enterprise-level ITSM application (Ex. ServiceNow).
• 4 years’ experience in a supervisory or lead role.
• Bachelor's Degree OR relevant Certifications (such as ISO/IEC 20000 Foundation or ITIL v3 Foundation).
• Candidates must reside in Arizona, preferably in the Phoenix area where the position is based. However, other locations within Arizona may be considered if they are within a reasonable commuting distance.
• 3 years’ experience in project management (preferred).
• Previous experience in healthcare (preferred).
  

Solü Technology Partners provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.