Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
Airbnb is a mission-driven company dedicated to helping create connection and belonging. The company was born with a creative spirit, much like the environment at the Rhode Island School of Design where Brian Chesky and Joe Gebbia — two of its co-founders — went to college together. This creative spirit is one of the defining parts of Airbnb’s culture, and the reason the Ground Control team was founded in 2011.
Ground Control aims to build a strong and enduring culture by connecting all employees to Airbnb’s mission, community, and core values through storytelling and shared experiences.
The Difference You Will Make
Ground Control is seeking an experienced internal communications and engagement professional to design and execute communications and programs for several functions.
The ideal candidate has a track record of creating high-quality leadership communications, impactful team moments, and compelling internal content, campaigns and activations. You have experience leading employee engagement strategies around product launches, talent initiatives, organizational development and changes, crises, and culture.
You take an entrepreneurial approach—meaning you can both set a high-level strategy and get hands-on with tactics. You proactively influence, drive for clarity, and keep an eye on the details. You are an avid researcher, excellent writer, and messaging strategist. And you’ll bring your skills to bear in a fast-moving environment involving multiple projects, deadlines, and personalities.
A Typical Day
Influence functional narratives, communicating team-specific and company-wide initiatives through strategic, creative, and inclusive employee engagement campaigns
Work closely with senior leaders (including C-suite), key partners, and cultural ambassadors on curating moments and storytelling that inform and inspire employees
Create clear, compelling messages around visions, priorities, changes, products, policies, and programs
Act as an essential, strategic, and trusted partner to leaders at all levels of the organization–providing regular feedback, insights, and coaching
Partner with stakeholders to align communications strategies to the broader company roadmap, ensuring that employee touch points drive collaboration, connection, and the business forward
Own design and production of interactive connection-building moments, including offsites and all-hands; define narratives, build presentations, and coach presenters
Research, write, and produce innovative multimedia assets that tell compelling stories to further outcomes and initiatives, distilling complexity
Lead and/or support communications strategies in relation to crises
Drive change management thoughtfully, proactively, and creatively
Measure and improve the effectiveness of messaging, channels, and practices
Your Expertise
Seasoned professional with 12+ years of experience in a strategic internal communications role, preferably with crisis communication experience
Industry subject matter expertise as demonstrated by professional experience
Excellence in Google Slides and Keynote to tell compelling stories through presentation
Degree, ideally in Journalism, Communications, PR, or related field
Leads with curiosity, helping others to solve complex problems; uses sophisticated analytical thought to make decisions and identify innovative solutions
Designs and delivers impactful comms and engagement strategies, with the ability to program manage and execute in a hands-on way
Self-directed strategic thinker capable of collaborating with and influencing a range of stakeholders and making an impact quickly
A master at values-centered influencing and coaching, including advocating for the employee voice
Available to collaborate during core hours on Pacific Time Zone and to travel as needed
Track record of counseling top executives and delivering measurable results
Experience with end-to-end content development (strategy, planning, research, writing, editing, distribution, measurement)
Excellent presentation, interpersonal, and communication (exceptional writing and editing) skills
Passion for Airbnb’s mission and community
Highly collaborative, organized, and resourceful
Track record of creating effective, innovative communications channels and programs
Capacity to absorb complex and technical details and distill into digestible, employee-facing communications
Exceptional organizational and project management skills; executing with urgency, high level of accuracy and efficiency, attention to detail, and follow-through
Ability to thrive in high-stress, fast-paced situations
Commitment to confidentiality and business ethics, demonstrating outstanding judgment and discretion
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care Of You
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$192,000—$240,000 USD
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Software Development
Referrals increase your chances of interviewing at Airbnb by 2x