Senior Implementation Manager

Healthcare Bluebook is a leading provider of healthcare cost and quality transparency solutions. What does that mean? That means that we help people find high quality healthcare and a fair price. Who doesn’t want that? That also means that we are one of the fastest growing companies in one of the hottest spaces in healthcare (which is also one of the top growth industries in the US). That is a lot of heat and fast growth. How fast? Really fast. And we need someone great to join our operations team and help us change the world.

Your Job Will Be

This Senior Implementation Manager will be responsible for managing new client implementations and existing clients implementing new programs/products. This position leads client calls, produces project schedules, manages issues and risks, organizes tasks and is ultimately responsible for the successful completion of the implementation. You will collaborate across several functions including, but not limited to, Sales, Client Success, Operations, Information Services, and Product.

Essential Duties And Responsibilities

• Manage the new client implementation experience and all tasks necessary to setting our clients up for success
• Manage new product/innovation implementations for existing clients
• Fulfill client configuration requests in support of the Client Success team
• Lead process improvement initiatives focused on improving our approach to implementation, client operations and project management
• Present and contribute ideas to increase efficiencies for client implementations
• Manage tasks and updates in SalesForce, Wrike, Trello, as well as other internal Bluebook tools
  
  

Work Experience And Background

• 2+ years in an Implementation role (or similar)
• Self-motivated and self-directed, comfortable with ambiguity
• Excellent written and verbal communication
• Next-level attention to detail
• Positive professional interactions across a diverse mix of colleagues
• Willingness to adapt to change in a growing company
• Curiosity, critical thinking, and a positive, ‘can-do’ attitude
  
  

Healthcare Bluebook Core Values

• As a member of the Bluebook team it is expected that you will live and breathe our Core Values each and every day in everything they do – striving to help us achieve our purpose of “Protecting Patients by exposing the truth and empowering choice.”
• Substance over splash – Relentless focus on what will achieve results
• Humility – Practicing the belief that you aren’t greater than others
• Accountability – Do what you say you will
• Resourcefulness – Resilient and agile with change. The ability to figure it out.