Senior Implementation Analyst

About OnPay

OnPay is a fast-growing software company headquartered in Atlanta offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company!

Job Summary:

OnPay’s Implementation team is responsible for assisting new clients in the transition to our award-winning software. This role offers an exciting opportunity to ensure clients begin their journey with OnPay on a foundation of precision and accuracy. We fully understand that our client’s success makes us great. Doing business this way delivers an exceptional experience, saving our clients time and money.

Duties/Responsibilities:

• Demonstrates expert understanding of payroll procedures and the data involved in onboarding new clients within OnPay
• Professionally communicates with clients for the purpose of data gathering and expectation-setting
• The first touchpoint in the Implementation process
• Utilize available tools and resources for everyday work assignments
• Aggregate reports within the client folder while assessing the data for completeness and accuracy
• Communicate directly with the client to gather additional information or clarity when required
• Escalate client situations to the Onboarding Team as needed
• Assign project due dates based on an understanding of estimated work effort, team capacity, and the client’s expected first check date
• Communicate expected completion date to clients while ensuring we meet service level agreements
• Create and assign schedules/tasks to Implementation Analysts
• Responsible for ensuring resources are available for data entry based on alignment of task scheduling, capacity, and due dates
• Monitor and ensure high client satisfaction scores
• Communicate both internally cross-departmentally and externally
• Serve as an ambassador for OnPay by driving client satisfaction through effective communication and impactful engagement
  
  

Traits and Skills We Seek:

• Able to work independently with minimal supervision
• Excellent oral and written communication skills
• Ability to work in fast-paced environments under strict deadlines
• Able to multitask and handle multiple important assignments at once
• Strong attention to detail
• Excellent organizational and analytical skills
• Demonstrates a strong sense of urgency to enhance the client experience
• Problem solver who enjoys helping others
  
  

Education and Experience:

• Experienced individual contributor
• Proven subject matter expert
• Proven experience with data aggregation, review, and entry
• Computer proficiency
• College degree preferred
  
  

Perks:

• A casual team-oriented environment with a solid work/life balance and flexible Work Options
• Competitive pay, including bonuses and stock options
• Four weeks of paid time off, paid company holidays, and a paid Volunteer Day
• Medical, Dental, Vision, Short-term/Long-term Disability, Paid Parental Leave, and Life Insurance
• On-site training at our Ponce City Market HQ
• Stocked kitchen with a variety of snacks and drinks
• Convenient location at Ponce City Market
• Ponce City Market employee discounts & more!
  
  

OnPay is an equal-opportunity employer. OnPay makes all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.