Senior Field Service Technician - Remote

Job Summary

The senior field service technician performs field installations of all equipment. The field service technician also repairs electrical, mechanical, and printing related problems at existing customer sites. Remote – within 60 miles of major airport

DUTIES/RESPONSIBILITIES:

• Installs Mark Andy equipment at customer sites
• Troubleshoots electrical, mechanical, and printing related problems in the field
• Trains customers in the safe and efficient use of all equipment
• Provides preventative maintenance on all equipment and makes maintenance recommendations to customers.
• Ensures proper documentation of all work, including service reports, expense reports, installation feedback forms, etc.
• Always represents Mark Andy professionally when meeting with customers
  
  

REQUIRED SKILLS/ABILITIES:

• Ability to travel 100% of the time
• Basic computer skills, including ability to use laptops for diagnostic purposes
• Advanced ability to read and interpret wiring diagrams.
• Advanced knowledge of pneumatic diagrams; servo motors, drives and controls.
• Excellent interpersonal and customer service skills
• Proficient in troubleshooting electrical, mechanical, pneumatic, and print issues (related to printing equipment)
• Ability to work independently
  
  

EDUCATION AND EXPERIENCE:

• High School Diploma and Trade School Degree or Electrical and Mechanical training preferred
• Three years of electrical and mechanical experience
• Minimum of 2 years of experience servicing Mark Andy products and printing presses or equivalent printing industry experience
• Flexo field experience strongly preferred
  
  

PHYSICAL REQUIREMENTS:

• Regularly required to sit, stand, bend, reach, climb, stoop, kneel, crawl, and move about facilities. Work typically requires the use of PPE. Work is regularly performed on the production floor
• Frequent lifting up to 50 pounds.
  
  

OTHER DUTIES:

Job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time.

Mark Andy Inc. is an equal employment employer and considers all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, veteran status, or any other factor which is prohibited by applicable law.

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