Senior Field Service Representative

Senior Field Service Representative

Gades Sales Company Inc.

Office located in Wichita, Kansas, USA

We are seeking a Senior Field Service Representative/ Management to join our team! You will be a key person for the company and work directly for Enrique Aguiniga De La Torre, Production and Technology Manager, as part of the management team. You will be part of a team that are the main boots on the ground for the company and will resolve customer service support questions and offer solutions to local municipalities traffic staff, ITS (Intelligent Transportation Systems) contractors, and consultants.

Minimum qualifications are:

High School Diploma or GED equivalency

Physically live in Wichita, Kansas Metro area or commuting distance.

Valid Kansas driver's license or ability to obtain one if Valid in another state

Maintain automobile insurance on your personally owned vehicle that you operate during the function of your employment at Gades Sales Company

IMSA Certified Traffic Signal Field Technician level II (Level III is preferred)

Preferred applicant has a minimum of five (5) years of traffic signal experience

Applicants must be legally authorized for employment in the United States without the need for current or future employer-sponsored work authorization

Demonstrated experience in conducting inspections, repairs, preventive maintenance, and functions relating to, but not limited to, set up, turn on, repair, preventative maintenance, of traffic signals, traffic controllers, ITS central systems, software and firmware upgrades, ITS repairs and installs, traffic cabinets and components, intersection timing, read, understand, and implement traffic plans, drawings, traffic responsive systems, and adaptive ITS systems. Install, turn-on and repair traffic communication systems, overhead flashers, school zone flashers, streetlights, pedestrian lights, landscape lighting and fiber optic systems, to maximize roadway safety.

Possess excellent written and oral communications skills

Possess experience with Microsoft Office products

Possess extensive traffic signal technician, ITS management, and field technician experience

Below is a sample of what you will be doing during your workday/week:

As the first line supervisor of the field service team, you will expected and also expect your team to:

Travel daily to and from office to customer will be required to work with to local municipalities traffic staffs, ITS contractors, and consultants

Keep safety as a priority while conducting jobs effectively and efficiently

Installing, configuring, repairing, and maintaining, and implementing traffic hardware and software solutions at intersections and freeways

Troubleshooting and diagnosing technical ITS issues in the field

Complete field service reports within CRM based on installations, programming, and customer service.

Provide technical product support to existing and new customers

Provide technical training

Provide product line software/firmware versions expertise

Attend local technical trade shows and classes (IMSA).

Maintain a “customer is always right” approach to customer service

Use technical knowledge to support and build sales through coordination with sales team

Employees may also assign duties from time to time that are not specified here

Conduct yourself as a professionals

Administrative functions associated with management of a team of professionals

Be expected to work on a full-time basis with the employee being required to work at least 40 hours in a standard week and answers service calls as needed.

(This is NOT a Help Desk Information Technology job - Remote work is not authorized)

Benefits

Competitive salary based on qualifications

Quarterly Commision is available after probationary period

Health, dental, and vision plans are available

401(k)

Competitive paid time off plan and holidays

Company cell phone and laptop

Extensive product training and professional career development

Relocation bonus may be negotiated

Interested and qualified candidates should contact:

Enrique Aguiniga De La Torre

Production and Technology Manager

Gades Sales Co., Inc.

PO Box 9003

Wichita, KS 67277

Office: 316-943-1219

Cell: 316-734-9506

eaguiniga@gadestraffic.com