Facilities Manager
Facilities Manager
myGwork - LGBTQ+ Business Community
San Francisco, CA
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This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.
Client Relationships
Client Relationships
- Proactively develop and manage local client relationship ensuring that expected service levels are achieved.
- Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
- Deliver an exceptional quality of service to the client, as reflected by client feedback.
- Ensure client satisfaction with the site leadership team by providing a seamless interface of facilities service delivery through leadership, responsiveness and creativity that develops and maintains a positive relationship.
- Manage the sites in accordance with all agreed policies, procedures and contract scope.Follow the annual performance plan; accomplish Key Performance Indicators as agreed with client and within the MSA. The FM will maintain their own monthly stats to support their self-assessments of the program.
- Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the regional manager for consideration.
- Ensure compliance with all health and safety, environment and risk management policies and procedures that relate to the site/s.
- Manage repairs and maintenance and other requests, tracking to completion.
- Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance.
- Effectively manage the JLL computerized maintenance management system service ticket program by completing all assigned tickets from customers and the preventative maintenance program within the Service Level Agreement parameters.
- Coordinate with other client teams which may include workplace experience, concierge, office services, national real estate and outside consultants.
- Lead small scale construction activities.
- Support the sourcing SME and regional facilities managers through the vendor contract and procurement process.
- Achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities.
- Identify cost savings opportunities and track and contribute in compliance with the MSA KPIs.
- Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficiencies where possible.
- Support Regional Facilities Manager with creation of the annual operating budget and monthly variance reports.
- Review and approve vendor invoices using available systems and in compliance with all account policies and procedures.
- Ensure compliance within delegated financial and contractual authorities.
- Actively support an environment of teamwork, cooperation, performance excellence and personal success
- Align with facilities leadership team as a manager and act in a managerial capacity at the site level.
- Manage the facility operation (or operations if multiple sites), through collaboration with direct employees, Landlords, and third-party service providers, to ensure that all KPI and SLA are met or exceeded.
- Bachelor's Degree or Diploma in Facility, Property or Operations Management is desirable.
- Minimum 5 years' experience in facilities, property management or related field.
- At least five years of supervisory experience in a facilities management- related field, including client service, conference services, vendor contracts and/or related services.
- Proficiency in a range of information technology tools and platforms.
- Excellence in communication skills.
- Strong analytical, organizational and presentation skills.
- Knowledge of local health and safety requirements.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Real Estate
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