Senior Facilities Management Coordinator

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth, we are very pleased to offer a new opportunity to join our dedicated Real Estate Facilities and Maintenance team in support of our operations as a Senior Facilities Management Coordinator.

As a reflection of our current needs and planned growth, we are very pleased to offer a new opportunity to join our dedicated Real Estate Facilities and Maintenance team in support of our operations as a Senior Facilities Management Coordinator to work with our Aspen Group brand teams.

The person selected for this role will play a significant part in ensuring that The Aspen Group brands continues to provide access to care in facilities that demonstrate best-in-class safety, cleanliness, and functionality. This position will be responsible for the following.

• Advocate on the behalf of TAG and our brands, as Owner’s Representative for our partners for equipment matters. This includes initiating response to service requests, providing hands on detail for basic preventive maintenance and troubleshooting requests, defining scope of work to be completed, selecting approved providers to resolve repair requests, validating proposals and invoices, and questioning discrepancies throughout the process.
• Manage the day-to-day equipment maintenance issues at multiple locations over a large geographic territory.
• Tact and directness in dealing with the facilities vendors and office personnel is critical to ensure that required services are responded to in a timely manner and completed as specified.
• Support the dental offices with providing remote instruction with hands-on guidance with troubleshooting and basic service requests.
• Manage expectations and performance within service level parameters.
• Effectively communicate with internal customers, business partners, and contracted vendors.
• Data analysis and storage of work order history and invoice tracking.
• Subcontractor appropriation. Ability to evaluate and onboard outside service providers.
• Logistic management for shipping and tracking goods and products for the Facilities Department

Candidates applying for this position should have 3 to 5 years of experience servicing a variety of medical and dental equipment brands.

The candidate selected for this challenging opportunity will likely possess exceptional customer service skills and act with a ‘sense of urgency.’ This requires skill and experience in both verbal and written communications that meet the needs of different customers and vendors. You can expect to work in a fast-paced environment so being able to demonstrate successful completion of multiple tasks concurrently is appreciated. Critical to this role will be the experience and ability to negotiate with vendors, think analytically and critically, and to be a ‘real-time’ problem solver. This role will likely involve occasional travel and a flexible schedule. While a degree in higher education is preferred, a willingness and eagerness to develop new skills and garner more responsibility are essential. If you’re ready for this challenge, then contact us today!