Senior Enrollment Advisor - Online Remote (21074)

OUR UNIVERSITY

Ottawa University (established in 1865), one of the oldest private liberal arts universities in the United States, is a multi-campus system serving approximately 4000 students through its campuses in Kansas (Ottawa, Kansas- Residential Campus and Overland Park, Kansas- Adult Programs); Arizona (Surprise Residential Campus and OUAZ Adult Programs); Wisconsin (Brookfield Adult Programs); and our OU ONLINE PROGRAM based out of Overland Park, Kansas.

Ottawa University is a regionally accredited, church-related, private university that strives to integrate faith, learning, and life in the academic experiences of students.

Job Summary

Primarily responsible for the recruitment and enrollment of students by using effective enrollment management and advising techniques and excellent customer service skills, through electronic modes of operation, which are aligned with Ottawa University’s student centric philosophy. Contacts and advising will be accomplished predominantly by phone and email. Requires timely and effective communication with applicants to assist them in all phases of the new student enrollment process. Responsible for achieving measurable enrollment goals and objectives. Additionally, serves in a CDE role and responsibilities in assigned area.

ESSENTIAL FUNCTIONS OF THE JOB (provide list of items which are essential to effective outcomes in this role):

• Responsible for meeting individual targeted new student recruitment goals and assist in accomplishing the overall department goals. Measurement of success will be determined by (but not limited to): number of leads received/assigned; number of referrals and personally developed leads generated; number of professional college advisory sessions scheduled (PCAS); number of PCAS conducted; number of applications generated; dials, talk-time, accurate database management and retaining and advising new students.
• Recruits and enrolls students into Ottawa University’s courses and programs by using effective enrollment management sales techniques and excellent customer service skills.
• Contacts prospective students to conduct via the telephone a professional college advisory session (student interview).
• Conducts individualized professional college advisory sessions to ensure prospects needs are met. Face-to-Face student appointments are preferred for PCAS, followed by video-conference meetings (ZOOM), or telephone appointments.
• Maintains close working relations with supporting offices including financial aid, registrar’s office, business office, academic advisors and faculty to ensure a smooth and successful enrollment process for students and to provide accurate information and student expectations.
• Remains in communication with prospect via email and telephone to ensure timely response to questions and to obtain and process all appropriate paperwork to complete enrollment process prior to start.
• Advises prospective students concerning University program options in relation to making the decision of which program will most closely fit their background, strengths, needs and preferences.
• Manages the process for decision making related to each prospective student’s entry into Ottawa University. Requires evaluation of prospective student transcripts and assessment of hours that will be transferrable for each student. Must have knowledge of the University organization, structure, HLC standards, FERPA and agreements with other educational institutions. Must understand programs and systems to be able to effectively assist students toward a program that will successfully meet degree requirements. Final approval and assessment of transcript must be confirmed by the University Registrar’s office.
• Assesses all information toward making the decision to admit a student into a University program. Decision is made based upon University Academic Standards (unit standards) as they apply. Each prospective student must meet established criteria for admissions standards. Exceptions to standards are handled by the appropriate unit academic decision maker.
• Facilitates the process for financial aid application. Encourages prospective students to understand how to apply for financial aid, make use of online tools, explains process and information needed to attain appropriate types of aid, and refers the student as needed toward 2nd level support in the University Financial Aid office.
• Responsible for the accuracy and timely entry of all data information pertaining to assigned students in student database systems. Prepares reports as requested (weekly/monthly/quarterly/annually) and/or as needed.
• In addition to Enrollment Advisor duties, the Senior EA is responsible for CDE duties as assigned:
• Coordinates campus outreach strategy, working in conjunction with unit leaders and other Community Development Executives. Expands on, and further develops these relationships toward meaningful enrollment partnerships.
• Responsible for development, implementation, tracking, and assessment of organized plans for recruiting new students and cultivating relationships with key external constituents. Assures communication with key external constituents to ensure the continuation or expansion of these relationships.
• Responsible for formalizing strategic alliances with specific academic programs/schools to create streamlined pathways from associates to bachelor’s to master’s degree.
• Responsible for assuring accuracy and appropriate distribution of campus marketing material.
• Responsible for scheduling student generating events to ensure the unit is on track to hit enrollment targets.
• Work with departmental/campus leaders to establish meaningful and measurable enrollment goals, and monitoring performance against those goals. Responsible for generating a pre-determined number of targeted leads to meet term and annual enrollment goals.
• Maintains close working relations with supporting offices including financial aid, registrar’s office, business office and academic advisors to ensure a smooth and successful enrollment process for students and to provide accurate information and meet student expectations.
• Advises external constituents concerning University program options in relation to making the decision of which program(s) will most closely fit their background, strengths, needs, and preferences.
• Responsible for the accurate and timely entry of all data pertaining to outreach activities into SalesForce. Prepares reports as requested (weekly/monthly/quarterly/annually) and/or as needed.
• Other duties as assigned
  

Standard University Expectations

• Model and encourage collaboration among University departments assuring effective communication and operations.
• Understand the University’s policies and, procedures, and exercise good judgment accordingly. Assure that University and student information is managed in a confidential and ethical manner in accordance with the University’s Code of Conduct and Ethics.
• Provide leadership through conduct, attitude, and professionalism. Represent the University to students, external groups, faculty, and staff in a way that reflects positively on the University.
• Be mindful and supportive of the overall Mission of Ottawa University.
• Exercise Inclusivity in your daily actions accruing alignment within expectations of the University’s Diversity Statement.
  
  

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Ottawa University is committed to equal employment opportunity and does not unlawfully discriminate in recruitment or employment on the basis of race, age, sex, color, religion, disability, national origin, sexual orientation, genetic information, or any other characteristic protected by law.

REQUIRED EDUCATION: (education based on essential job duties and requirements consistent with business necessity):

Bachelor’s degree or equivalent professional experience required. Master’s Degree preferred

REQUIRED EXPERIENCE: (experience based on requirements in role and are consistent with business necessity)

Minimum of three years experience in recruiting or sales position, preferably in a college environment.

ADDITIONAL ELIGIBILITY REQUIREMENTS: List required and/or preferred certification, industry specific requirements, required or preferred use of equipment, and all necessary job skills, abilities, and knowledge competencies) Provide a list of items below:

• Customer Service oriented with strong verbal communication skills
• Experience with leveraging a CRM tool to guide and track day-to-day activities
• Experience in developing professional contacts, relationships, and lead generation through personal contact, as well as contact via telephone and other electronic means
• Professional or heavy telephone experience
• Ability to facilitate resolution of problems
• Must possess the skills to self-initiate and manage a diverse set of activities/duties
• Accuracy, organization, and attention to detail
• Ability to work effectively under stressful time sensitive deadlines
• Proficiency with a PC including, word, excel and student database systems
• Ability to work independently, make sound decisions
• Must be able to lead others toward closure/decisions and successfully close a deal
  
  

WORKING CONDITIONS (Physical attributes required to perform job duties with or without reasonable accommodation - examples: sitting, lifting #, bending, driving, environmental factors or elements, noise level, stairs in a building, or other factors that will affect working conditions). Provide a list of items below:

• May require evening and/or weekend activities for events.
• Prolonged periods of sitting
• Must be able to lift 5-15 pounds at times.
  
  

TRAVEL REQUIREMENTS: Yes - Travel Required

• If YES, list type and approximate percentage: As needed for position
• Responsible for driving students and University vehicles as part of job duties (YES/NO): No