Join a dynamic team as a Senior Director, overseeing business systems, technical training, and continuous improvement activities. Lead operations and implementation of innovative solutions to enhance customer experience. Utilize your strategic planning and technical skills to drive business success.
Description
Are you a results-driven leader with a passion for technical solutions? As a Senior Director, you will spearhead operations, technical call center activities, and training initiatives. Develop comprehensive strategies and analytics to drive continuous improvement and proactively enhance customer experience. Collaborate cross-functionally to achieve industry-leading results and oversee multiple training academies.
Lead technical call center and training activities
Develop comprehensive visions and strategies
Implement innovative process and technology solutions
Drive continuous improvement and analytics reporting
Manage training content development and customer satisfaction initiatives
Strong business acumen and project management skills
Experience with SFDC Sales and Service Cloud is a plus
Excellent communication and cross-functional collaboration abilities
Benefits
Competitive salary range
Dynamic work environment
Opportunities for career growth and development
Comprehensive benefits package
Inclusive and diverse workplace culture
Are you ready to make an impact in a fast-paced environment? Join our team as a Senior Director and lead technical solutions and business operations to drive continuous improvement and enhance customer experience. Apply now to be part of a diverse and innovative organization.
Keyskills
Leadership Technical training Analytics suites Operations
Seniority level
Director
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Staffing and Recruiting
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