Senior Director of Product Management

As the Senior Director of Product Management for the Operations Tribe at Mews, you will play a pivotal role in shaping the future of our operations solutions. You will lead a team of passionate product managers, collaborating with cross-functional teams to drive the strategic direction, development, and delivery of innovative products that enhance the operational efficiency of our clients. This senior leadership position requires a visionary mindset, strong strategic thinking, and the ability to inspire and guide a team towards achieving ambitious goals.

Key Responsibilities:

Strategic Leadership:

• Develop and execute the product vision, strategy, and roadmap for the Operations Tribe in alignment with Mews' overall business objectives.
• Identify market trends, customer needs, and competitive landscape to inform product decisions and prioritize initiatives.
• Collaborate with executive leadership to define and communicate the product strategy and vision internally and externally.

Team Management:

• Lead, mentor, and inspire a team of product managers, fostering a culture of innovation, collaboration, and continuous improvement.
• Set clear goals, provide regular feedback, and support the professional development of team members.
• Ensure effective resource allocation and manage the team's performance to achieve product goals and deadlines.

Product Development:

• Oversee the end-to-end product development lifecycle, from ideation to launch, ensuring timely delivery of high-quality products.
• Work closely with engineering, design, marketing, and other stakeholders to define product requirements, create user stories, and prioritize the product backlog.
• Ensure product features are designed with a user-centric approach, delivering exceptional value and usability to our clients.

Stakeholder Collaboration:

• Act as the primary liaison between the Operations Tribe and other internal teams, including sales, customer success, and support, to ensure alignment and effective communication.
• Engage with customers, partners, and industry experts to gather insights, validate product concepts, and drive adoption and customer satisfaction.
• Represent Mews at industry events, conferences, and customer meetings, evangelizing the product vision and gathering valuable feedback.

Performance Measurement:

• Define and track key performance metrics to measure the success of the product and make data-driven decisions.
• Conduct regular reviews of product performance, user feedback, and market conditions to iterate and improve the product offering.
• Implement best practices and processes to optimize product management workflows and increase efficiency.

Required Skills:

• Proven track record of successfully bringing complex software products to market, preferably within the hospitality or operations management industry.
• Strong strategic thinking and analytical skills, with the ability to synthesize market data, customer insights, and business objectives into actionable product strategies.
• Excellent leadership and people management skills, with a demonstrated ability to build and lead high-performing teams.
• Exceptional communication and presentation skills, with the ability to articulate complex concepts clearly and persuasively to diverse audiences.
• Strong collaboration and stakeholder management abilities, with experience working in a cross-functional and global environment.
• Passion for innovation, customer-centricity, and driving continuous improvement.