Senior Director Internal Communications

Job Description

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

Job Summary

This corporate-level position provides employee and senior executive internal communications counsel, strategic direction, and oversight of the company’s internal communications needs.

The Senior Director, Internal Communications will be expected to establish and actively execute on an integrated, strategic internal communications program that align with business objectives and priorities, as well as generating employee awareness and engagement around those business priorities.

Essential Duties and Responsibilitiesinclude the following:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Develop, lead and execute on internal organizational and employee communication programs to engage employees and heighten their level of business understanding and engagement with the business across the U.S., Canada, and India.
• Oversee the creation and delivery of all internal content, including digital/online news features, videos and multi-media assets.
• Lead development of executive communications for the Senior Leadership Team, including all-company announcements, speeches and talking points in support of business and functional objectives. The Senior Director will be a key liaison and partner to senior leaders for internal communications needs.
• Work in collaboration with field communications leads to drive effective internal communications in support of market area business needs.
• Manage Waste Management’s internal communications channels, including intranet and mobile app strategy and content.
• Coordinate large-scale meeting and Town Hall planning, ensuring senior executives are fully prepared and that meeting content/key messages is broadly communicated, as appropriate, to multiple employee groups. Oversee internal meetings audio-visual and webcast logistics.
• Develop robust metrics and tracking around internal communication efforts.
  
  
  
  

Supervisory Responsibilities

• Direct oversight of approximately 4 exempt level positions.
  
  
  
  

Education And Experience Required

• Bachelor’s degree
• Candidate must possess a minimum of 15 years of progressive experience in communications-related positions for public companies
• Experience forging solid relationships at multiple levels of an organization and across cultures (10 years)
• In-depth knowledge and experience developing strong, clear and measurable internal communications strategies, goals and plans that are aligned with those of the business (10 years)
• Experience working with managing agencies, consultants and budgets (10 years)
• Experience writing executive speeches and developing presentations (10 years)
• Experience building, developing and managing effective, motivated and successful teams (10 years)
  
  
  
  

Experience Preferred

• Related experience working directly in a large corporation, or in an agency environment providing support and counsel to a large corporation.
  
  
  
  

Other Knowledge, Skills Or Abilities

• Strong written and oral communication skills
• Demonstrated ability to think strategically and to translate strategy into action – especially with internal audiences
• Demonstrated ability to work as part of a team, but also be a self-starter with the ability to work independently and with minimal supervision
• Strong leadership competencies, specifically in terms of influence management, effectively gaining consensus for new approaches, managing through ambiguity, ability and willingness to challenge the status quo, and effectively handling multiple stakeholders. Strong team-building skills
• Working knowledge of social media and other new media technologies
• Ability to prioritize requests and leverage communications resources in a matrixed environment for business requests
  
  
  
  

Certificates, Licenses, Registrations Or Other Requirements

• None required.
  
  
  
  

Travel Requirements

• Position requires 10% travel
  
  
  
  

About Us

ABOUT WM

WM ( WM.com ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com .