Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step?
Job description:
Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation
Perform remote and on-site troubleshooting through efficient troubleshooting methodology
Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change
Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions
Requirements
Interpersonal and customer facing skills
Proven experience as a Senior Desktop Support/ IT Technician
Trouble shooting complex technical problems
Proven excellence in customer service, interpersonal and customer-facing skills
Troubleshooting with all different types issues
Experience with VDI, Microsoft, windows 10, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Primary and Secondary Education and Non-profit Organizations
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