Senior Desktop Engineer (Hybrid role in Marysville, OH)

One of our clients is looking to bring on a Senior Desktop Engineer in Marysville, OH -43040, This is a Hybrid position (2 days onsite per week)

Job duration - 10-12-month contract with possible extension

Job Description:

Daily Tasks:

• Design, develop, and maintains Microsoft Windows client architecture through a strong understanding of industry best practices, and manages solutions to support management of smartphones and other mobile devices as well as provides advanced troubleshooting for complex issues related to Operating System, Enterprise Software or Configuration settings on these devices.
• The Client Engineer Sr role is responsible for the definition of technical standards and maintenance of end user compute devices. They are to performs well-organized and timely deployments of application, major upgrades, security updates and patches to this environment.
• They will also assist with final resolution of escalated incidents and participates in problem management activities to address reoccurring issues.
• The Sr Client Engineer participates in and/or manages cross-functional team projects to implement new or updated technology to improve the stability, security, management, or efficiency of our compute resources add and stive to the goal of a zero-touch desktop deployment system via Autopilot with MEM for windows device and Apple Business Manager iOS devices.

What will this person be working on

• Definition of technical standards and maintenance of end user compute devices
• Performs well-organized and timely deployments of application, major upgrades, security updates and patches to this environment.
• Development and management of a zero-touch desktop deployment system
• Development of the strategic project goals and targets for the Digital Workplace unit annually
• Participates in and/or manages cross-functional team projects to implement new or updated technology to improve the stability, security, management, or efficiency of our compute resources.

Position Success Criteria (Desired) - 'WANTS'

• Professional writing skills
• Experience in management level presentations
• Project Management skills
• Excellent communication and interpersonal skills required to work effectively with a wide range of design, construction, and technology specialists
• Advanced Windows and MAC operating system configuration and troubleshooting knowledge
• Experience with Microsoft Intune Endpoint Manager.
• Experience working with Microsoft Defender for Endpoint or similar antivirus product
• 5 years working with Active Directory and Group Policy
• Experience using Service Now or other related ITSM platform
• Hands on experience of ongoing administration and service maintenance
• Knowledge of Windows platform and Intune / SCCM (Configuration Manager) deployment tools
• Windows 10/11 troubleshooting skills
• Experience with Windows Server 2016/2019 interface and management
• Knowledge of Microsoft Group Policy Objects and Group Policy Preferences
• Strong writing skills for client facing documentation and executive-level communications
• Strong technical troubleshooting and analytical skills
• Communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• Microsoft Endpoint Configuration Manager or Endpoint Manager experience is a plus
• Experience with Microsoft cloud licensing; Microsoft 365 E3 and E5, EM+S, Intune, or Office 365 E3 is a plus
• Application packaging and deployment within targeting UEM applications such as MS Endpoint Configuration Manager, and Intune.
• Custom reporting and dashboard creation within UEM tools to include PowerBI
• Deployment compliance evaluation and stakeholder reporting
• Regular collaboration with IT support peers and IT executives
• Escalation and collaboration with application support vendors
• Image Management: endpoint (PC and Server) operating system build, customizations (task sequence), and deployment
• Operating system version upgrade provisioning and deployment.