KDInfotech offers small and medium sized businesses solutions and support with all aspects of their infrastructure nationwide. We develop, manage, and partner on projects such as, application support, network administration, communication systems, and workstation performance. We like to call ourselves IT Partners that will come in and help in any situation necessary. As a fast growing successful company, we are redefining how tech support benefits our clients.
A Day in the Life of our Senior Desktop Administrator
Our Senior Desktop Administrator are elite when it comes to delivering exceptional customer service with technical knowledge, which makes task balancing a crucial part of this role. Our SDA’s are the front face support to our clients for any Hardware or Software troubleshooting. They are expected to troubleshoot in a proactive manner, respond to inquiries eagerly, and make technical challenges a positive experience. This position will require you to be onsite.
Who Should Apply?
We welcome all applicants that are constantly seeking to provide exceptional customer service in ever changing highly technical environments. Applicants must have worked in IT environments that use MAC and Windows operating systems. If you are a fast learner, and can communicate complex technical issues to all levels of individuals then we urge you to apply.
Daily Objectives
Provide user support both onsite and remote staff
Troubleshoot Software and Hardware issues for staff as needed
Take part in company wide projects (system upgrades, security rollouts)
Test and qualify new hardware/software for the company
Utilize established ticketing system to track open issues
Responsible for knowledge Base documentation creation
Supporting C-Level executives when needed
Qualifications and Skills
3-5 years of support experience with a variety of operating systems
Proficient within Google Workspace
Extensive experience with SaaS Applications (O365, Slack, OneDrive)
Experience using Azure
Experience with Okta administration
Audio/Visual application support and troubleshooting (Zoom/MS teams)
Experience with Intune
Experience with Mimecast
Work experience in supporting Biotech Labs is preferred
Expertise in deploying and supporting desktops/laptops, phone systems, and various mobile devices
Ability to adjust quickly to changing priorities and make quick decisions
Strong customer service, prioritization, and communication skills
Why work for KDI?
KDI offers leading edge benefits to all of our team members that include but are not limited to;
Unlimited PTO and Sick days
PPO and HMO options for Medical Benefits
Dental and Vision Benefits
401k Match
Cell phone reimbursement options
The expected, full-time, annual base pay scale for this position is based off of skills, experience, and location.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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