Senior Customer Relationship Manager
Details
Job Title: Senior Customer Relationship Manager
Pay Rate: $140k-$175K/salary DoE
Location: Remote
Start Date: Right Away
Keywords: #CustomerRelationshipManagerJobs #AviationAerospaceIndustry
Job Responsibilities
EOE/F/M/Disability/Veterans
Job Title: Senior Customer Relationship Manager
Pay Rate: $140k-$175K/salary DoE
Location: Remote
Start Date: Right Away
Keywords: #CustomerRelationshipManagerJobs #AviationAerospaceIndustry
Job Responsibilities
- Develop and execute key account plans (relationship maps, dashboards, objectives, performance measures), for the company"s most strategic customers and report on progress against objectives.
- Build and manage executive level relationships within the respective customers, while fostering working relationships throughout the customer"s organization.
- Extract best overall long-term value from those relationships/customers/markets.
- Support multiple company site sales and organic, large, and complex growth activities related to their customers and platforms.
- Identify and exploit opportunities to leverage scale (multi-site) to deliver organic growth opportunities and/or smoother transitions.
- Provide an impartial voice of the customer role and develop a deep understanding of their customers organization, processes, and behaviors.
- Maintain and prioritize year-round contact at all levels of the customers organization.
- Serve as a subject matter expert and liaison between the customer and the company for all matters related to the customer/platform/market.
- Act as a company advocate, educating the customer about who the company is and the value they bring to customers.
- Coach and co-ordinate site teams/management on responsiveness, relationships, communications and timing (help to "block and tackle" and prioritize appropriately).
- Participate in cross functional teams to ensure the business are aware of contractual requirements and customer expectations.
- Master's degree in in a business discipline and 10 years of relevant experience, OR
- Bachelor's degree in a business discipline and 12 years relevant experience, OR
- 15 years of relevant customer relations experience in the aviation/aerospace field.
- Familiarity with power-by-hour contracts.
- General awareness/understanding of customers' aftermarket requirements.
- Aviation/Aerospace/OEM/Mfg industry experience
- Senior level relationship focused sales experience travel
- Ability to travel regionally and internationally 60-80%
- Initial travel will reduce to 40-50% after up and running in the role
- Remote position but candidates based in WA, IL or TX are encouraged to apply
EOE/F/M/Disability/Veterans
-
Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Sales and Business Development -
Industries
Information Technology & Services
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