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Job Summary
The Senior CRM Analyst will use their skills and knowledge as a seasoned analyst to play a key role in managing valuable information needed for effective sales operations. This individual will separate data entry and stewardship from sales operations while providing a solid data foundation to support the efforts of the customer-facing colleagues increasing their effectiveness.
Duties and Responsibilities
First point of contact for Sales automation inquiries
Technical Lead for Salesforce-related projects with focus on Sales processes
Lead consultant for internal business partners, supplying best practices and finding suitable standard solutions for their requirements
Hands-on expert for implementations of desired changes and design
Creative problem analyzer & solver as operational support of our Salesforce environment
Constructive communicator to align between business partners (internal, external) and other application teams
Generous knowledge mediator to improve Salesforce capabilities in the team
Qualifications
Understanding and dominating of assigned application(s)
Strong analytical capabilities
5+ years professional / project experience in Salesforce.com (ideally Sales Cloud) and CPQ (ideally Conga CPQ) with focus on Sales
Deep know-how and understanding of business processes
Excellent communication and presentation skills
Several years of experience in managing projects and software development methodologies
Supporting the daily business of customers
Fluent in English
People management skills
Bachelor's Degree with focus on Business Applications, Business Administration, Computer Sciences (or equivalent)
Ability to work effectively in a fast paced, high energy, team-oriented environment.
Ability to multi-task and perform effectively under pressure
Must be able to travel
Success Criteria
Customer satisfaction
Compliance to department's principles and processes
Delivery reliability for projects and enhancement requests (in time, scope and budget)
Keep the common functionality of Business Applications – Use standard!
Stability and quality of implemented solutions
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Telecommunications
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