A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.
Thumbtack by the Numbers
Available nationwide in every U.S. county
80 million projects started on Thumbtack
10 million 5-star reviews and counting
Pros earn billions on our platform
1000+ employees
$3.2 billion valuation (June, 2021)
About The Design Team
We're a tight-knit team of content designers, product designers, and researchers working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are innovative, engaging, and delightful. We collaborate regularly through design reviews, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.
About The Role
We’re looking for a seasoned content designer with a strong background in UX writing to help scale high-impact educational content across key product surfaces. This role will work horizontally across several product teams to scale content; they will also manage content for new GenAI-supported experiences. The ideal candidate will excel at crafting clear, consistent messaging that serves user needs and aligns with business objectives; drive product positioning and communication strategy alongside design, product, and marketing partners; and create delightful, intuitive product experiences that leverage their expertise in UX design and content strategy. They will also be comfortable working with GenAI tooling—more specifically prompting and training models, and working with applied science, engineers, and other XFN partners on quality assurance and oversight.
Responsibilities
Lead the creation and oversight of content strategies that train GenAI models, advising on practical and effective implementation
Scale educational content across key product surfaces
Design, write, edit, test and improve content across multiple touch points, including product flows, navigational elements, product names, emails, tutorials, and notifications
Collaborate on cross-functional teams with designers, data analysts, researchers, engineers, product managers, and marketing team members
Demonstrate excellent communication skills and the ability to influence product decisions, team direction, and strategy
Give and solicit feedback from UX design peers and contribute to the team through mentoring, onboarding, and crit participation
Ensure a consistent voice and tone across Thumbtack product content
Understand the relationship between business goals and user needs
Must-Have Qualifications
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
5+ years of professional writing experience
4+ years of experience in UX writing or content design
Excellent writing and editing skills
Proven ability to collaborate successfully with design and product partners
Ability to articulate your rationale clearly
Ability to work independently, juggle multiple work streams, and deliver on tight timelines
Portfolio of writing samples
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here .
For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $178,500 - $231,000 . Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
For candidates living in all other US locations, the expected salary range for this role is currently $151,725 - $196,350. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Benefits & Perks
Virtual-first working model coupled with in-person events
20 company-wide holidays including a week-long end-of-year company shutdown
Library (optional use collaboration & connection hub) in San Francisco
WiFi reimbursements
Cell phone reimbursements (North America)
Employee Assistance Program for mental health and well-being
Learn More About Us
Life @ Thumbtack Blog
How Thumbtack is embracing virtual work
Follow us on LinkedIn
Meet the pros who inspire us
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com .
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .
Seniority level
Not Applicable
Employment type
Full-time
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Technology, Information and Internet
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