Senior Client Support Specialist

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description

The Senior Client Support Specialist will improve customer experience, provide important administrative and process support for the CRM Team and strengthen the relationship between the team and its clients. This role will engage in day-to-day communications with customers, answer their questions, manage the deployment pipeline, mitigate client frustrations and collect feedback.

Critical Job Duties

• Handle all technical support related to database management, deployment planning and CRM Team systems
• Oversee timely provisioning of CoreLogic Learning Community training for clients
• Manage weekly report distribution
• Execute flawless CRM disciplines in both SalesForce and CRM
• Address customers' concerns in a timely manner
• Encourage customer feedback
• Manage challenging situations that may affect customers
• Identify customers’ needs and wants
• Collaborate with internal teams
• Provide detailed investigation and feedback on bugs raised by customers to Product
  
  

Job Qualifications

Specific Qualifications:

• Hands-on experience with CRM platforms
• Ability to work well with others
• Strong project management skills
• Excellent communication and negotiation skills
• Interpersonal skills
• Ability to build relationships with clients
• Creativity and innovation skills
• An organized approach to work
• Attention to details
• Problem-solving aptitude
• A customer-oriented mindset
• Ability to work in a fast-paced environment
• Ability to set the correct order of priorities
• Self-driven initiative for process improvement
  
  

Annual Pay Range

46,300 - 54,995 USD

Application Window

This opportunity is expected to remain posted through the date identified below, subject to business needs.

2024-07-12

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

CoreLogic's Diversity Commitment

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/Disability

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

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