At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description
The Senior Client Support Specialist will improve customer experience, provide important administrative and process support for the CRM Team and strengthen the relationship between the team and its clients. This role will engage in day-to-day communications with customers, answer their questions, manage the deployment pipeline, mitigate client frustrations and collect feedback.
Critical Job Duties
Handle all technical support related to database management, deployment planning and CRM Team systems
Oversee timely provisioning of CoreLogic Learning Community training for clients
Manage weekly report distribution
Execute flawless CRM disciplines in both SalesForce and CRM
Address customers' concerns in a timely manner
Encourage customer feedback
Manage challenging situations that may affect customers
Identify customers’ needs and wants
Collaborate with internal teams
Provide detailed investigation and feedback on bugs raised by customers to Product
Job Qualifications
Specific Qualifications:
Hands-on experience with CRM platforms
Ability to work well with others
Strong project management skills
Excellent communication and negotiation skills
Interpersonal skills
Ability to build relationships with clients
Creativity and innovation skills
An organized approach to work
Attention to details
Problem-solving aptitude
A customer-oriented mindset
Ability to work in a fast-paced environment
Ability to set the correct order of priorities
Self-driven initiative for process improvement
Annual Pay Range
46,300 - 54,995 USD
Application Window
This opportunity is expected to remain posted through the date identified below, subject to business needs.
2024-07-12
CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.
CoreLogic's Diversity Commitment
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
EOE AA M/F/Veteran/Disability
CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.
By providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.
Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Information Services
Referrals increase your chances of interviewing at CoreLogic by 2x