Are you the type you can’t help but wonder how you can help others by reducing friction while improving a process or increasing efficiency? Perhaps you find yourself spending time trying to determine how to make sure the business has the data it needs at its fingertips, right in the nick of time. You thrive when establishing the invisible yet critical connections between data, processes, and people, turning strategic visions into measurable achievements.
We are seeking a Senior Business Systems Analyst with real expertise supporting CS systems and processes to join our dynamic business systems team. Your goal will be to help us improve our architecture so it's a delight to use for our internal customers so that they can best serve our customers. We care about our team and obsess over having intuitive, easy-to-use and simple technology, designed with our people in mind.
What Expel Can Do For You
A significant role that taps into your expertise in fusing business functions with technological solutions
Deliver endless opportunities to try out new tech and innovative solutions to address business problems.
An encouraging team environment that treasures fun as much as hard work.
A startup culture where your strategic insights help craft both our operational and systems landscape.
What You Can Do For Expel
Devise and enhance the integration of business processes and systems ensuring consistency from planning to execution.
Challenge existing paradigms by exploring and implementing innovative system solutions and practices.
Develop performance measures to gauge and improve the impact of our business systems on organizational productivity and outcomes.
Anticipate and respond to needs before problems arise.
Support end user requests by providing ongoing system/technical support to users.
What You Should Bring With You
A passion for bringing to bear technology in novel ways to support strategic business objectives.
Excellent prioritization, planning, and project management skills, with a demonstrable record of meeting daring deadlines.
Ability to run multi-functional projects and initiatives
A collaborative ethos paired with a profound sense of accountability.
At least 5 years of experience with systems such as Zendesk, Gainsight, Salesforce, and other critical business technologies, showing an eagerness to broaden your tech stack expertise.
Zendesk Support Administrator Expert or Gainsight NXT Admin certification(s) preferred but not required with relevant experience
A proactive approach to identify and resolve issues, ensuring the integrity of data across systems.
A Bachelor’s degree or a compelling professional narrative that highlights your contributions.
Additional Notes
The base salary range for this role is between $106,100 USD and $153,800 USD + bonus eligibility and equity.
This role is remote-friendly.
At Expel, our benefits package sings of our devotion to our team: unlimited PTO, equity, location flexibility, extensive parental leave, and superior health coverage are just chorus lines in our commitment anthem.
We hire only those authorized to work in the United States and do not currently sponsor immigration visas.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We're dedicated to ensuring that individuals with disabilities can access the accompaniments they need to engage in the hiring process, excel in their roles, and enjoy the full spectrum of benefits and opportunities available.
Feel inspired to join us? If you’re the systems maestro we’re looking for, we can’t wait to orchestrate greatness together. Apply now to become Expel’s leading Senior Business Systems Administrator!
Salary Range
$106,100—$153,800 USD
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Computer and Network Security
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