Senior Business Operations Manager

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Senior Business Operations Manager

NICE is looking for a great Operations Manager to be part of the Customer Operations Office to lead business processes improvement through business analysis and data insights.

If you are process and data oriented and looking to be part of a dynamic team working on exciting and industry leading product, this is the job you’ve been looking for!

Senior Business Operations Manager responsibilities:

• Partner with Global Customer Operations leaders, working with post sales customer facing units
• Lead the monitoring and continuous improvement of strategy execution – analyzing business performance, generating insights, defining action-plans
• Responsible for monthly and quarterly business reports and analysis drive for ongoing KPIs improvements
• Responsible for GCO business data accuracy and integrity
• Contributes to continuous improvement of business operation processes – working cross-functionally with multiple stakeholders within NICE
• Business processed design and improvement, from discovery till implementation
• Run business process audits following with process improvement recommendations and execution
  
  

Job requirements:

• Process oriented
• Business results driven
• Outstanding analytical thinking
• Team player and strong interpersonal skills
• Excellent communication skills in English
• Self-motivated
• Quick learner
• Strong Excel and PowerPoint skills
• Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders
• 2-3 years of experience from top management consultancy firm or from high-growth company is a must
  
  

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.