Senior Benefits Design & Implementation Manager (Fertility)

Maven is the world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven’s award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause. Employers and health plans trust Maven’s end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has raised $300 million in funding from top healthcare and technology investors including General Catalyst, Oak HC/FT, Sequoia, Dragoneer Investment Group, and Lux Capital.

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023)
• CNBC Disruptor 50 List (2022, 2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
• Great Place to Work certified (2020, 2021, 2022, 2023)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)
  
  

Maven is looking for a Senior Benefit Design & Implementation Manager to lead Maven’s employer clients through the design of their managed fertility and family building benefits through Maven. This role is part of the Program Management team at Maven, working cross functionally with Sales, Client Services, Marketing, Product, and Engineering from sales through implementation of new clients, delivering benefit design-related insights and recommendations and leading work-streams, while playing a key role in the ongoing development of Maven’s managed fertility and family building benefits.

Reporting to our Director, you will be responsible for meeting or exceeding operational KPIs while assessing results to ensure effective and efficient performance.

As Senior Benefit Design & Implementation Manager at Maven, you will:

• Provide expert benefit design consultation to employers evaluating Maven’s managed fertility and family building benefits, through client meetings, written communications, and analyses
• Review client plan documents, SPDs, and SBCs to develop recommendations on benefit design and configuration through Maven
• Play a key role in the successful implementation of new clients by: guiding clients on benefit design decisions, benefit funding and claims, and compliance matters; documenting benefit requirements; developing and presenting client and member facing collateral and presentations; and ensuring that benefit design is accurately configured by Maven’s internal teams for launch
• Work directly with national and regional payers and pharmacy benefit managers to manage fertility benefit carve-outs and technical integration
• Serve as an internal subject matter expert on Maven’s managed fertility and family building benefits
• Define and develop benefit design-related internal resources, toolkits, and training
• Manage dashboards and reporting related to a consistent pipeline of clients launching with Maven’s managed benefits program
• Collaborate closely with Maven’s Product and Engineering teams to maintain a roadmap for the continuous enhancement of Maven’s managed fertility and family building benefits based on client feedback and requests
  
  

We’re looking for you to bring:

• Minimum of 5-7 years experience working in a benefit design and/or implementation capacity at a health plan or other third-party payer, with a focus on fertility benefits design and/or implementation
• Client relationship management skills to navigate client decision-making in a multi-stakeholder environment
• Excellent verbal and written communication and presentation skills
• Strong operational skills including project management, business requirements gathering, and relationship management
• Demonstrated track record of delivering initiatives that involved significant external / third party collaboration on-time and on-budget
• Bachelor’s degree with a strong educational track record
  
  

For candidates in NYC, CO, or CA, the base salary range for this role is $140,000 - $170,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

This role requires active work authorization in the US.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Annual professional development stipend and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)
  
  

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.