Senior AR/Collections Specialist

We are looking for a diligent Senior AR/Collections Specialist to join our Commercial Aquatics team. A part of The Amenity Collective, our Commercial Aquatics business is the largest full service commercial pool management company in the United States. Our clients include homeowner associations, condos, apartments, hotels, country clubs, fitness clubs and military bases.

As the Senior AR/Collections Specialist, you will support our business and accounting teams by providing efficient and reliable support to the accounting department and our operations in daily, monthly, and annual activities. Responsibilities include, but are not limited to, analyzing accounts receivable financial information, maintaining complete and accurate financial records as it relates to collections, and assisting with routine collections duties. To succeed in this role, the Senior AR/Collections Specialist will combine excellent analytical skills and critical thinking skills with a thorough knowledge of collections processes.

Essential Responsibilities:

• Provide analytical and critical thinking skills to improve/maintain our collections processes
• Responsible for analyzing the business AR to provide strategies throughout the billing/collection processes
• Provide analytical support operations teams collecting items aged less than 90 days
• Responsible for collecting on accounts aged greater than 90 days
• Compiling and processing customer credit memos and refunds
• Maintain/compile data for calculating allowance for doubtful accounts at month-end
• Maintain bookkeeping databases and spreadsheets, updating information as needed regarding accounts receivable status or customer contact information

Significant Roles:

• Communicate with internal business partners to solve AR collection issues
• Communicate with customers to request payment and arrange payment plans
• Handling escalation calls related to collections
• Keep accurate records and report on collection activity and receivable status
• Support Month-End Accounting activities such as reserves, reporting and AR status
• Review/research account discrepancies and create reconciliations on past due accounts
• Examine historical data for accounts to resolve customer issues
• Generating reports and statements for internal use
• Performing administrative and clerical tasks as needed
• Skip Tracing

Skills and Qualifications:

· 5 or more years of experience with accounts receivables and/or collections

· Aptitude for numbers, with excellent analytical and quantitative skills

· Attention to detail is imperative

· Intermediate MS Excel skills

· High level of accuracy, efficiency, attention to detail, and accountability

· Excellent communication, research, problem-solving, and time management skills

· Ability to work independently and take initiative

· High School diploma required, advanced education preferred

· Strong knowledge of FDCPA, TCPA and FRC Legal Collection experience

· Effective Negotiation skills

· Sense of urgency

· Confident and clear communication

Benefits:

· Medical, dental, life, and vision insurance

· Paid time off

· Short/long term disability

· 401(k)

Schedule:

· Monday-Friday, 8:00am-4:30pm

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status