Brightside is looking for a Application / Production Support Engineer III with 6+ years of professional experience to join our team! This role is ideal for an experienced professional in Application / Production Support looking to demonstrate their technical ability and professional leadership in building monitoring solutions for the Production Support team. In this role you’ll have a chance to partner closely with key stakeholders from Production Support, Engineering, DevOps, and Product in a fast paced start-up that believes in servant leadership!!
West coast candidate is ideal for rounding out time zones for the team (the ability to work until 5:30 PST).
The meaningful work you will tackle:
Define scalable application & infrastructure monitoring frameworks / dashboards for production support to provide a performance view of the production environment
Implement a severity exception-based alerting with escalation for unattended alerts
Automate routine/repeated help channel queries to assist both Level 1 support and support for our Financial Assistants (FAs) that support the client in a self-service manner
Initially be the backup resource to conduct deep dive investigation for Level 1 tickets and payroll deduction processing, and over time, become the primary contact for Level 2 escalations
Document and train production support staff in solution implementation & maintenance
Be the conduit between our Financial Assistants/Level 1 and the engineering/QA teams to raise defects, explain, and assist in the prioritization of critical issues
Assist in providing workarounds for critical issues
Participate in root cause analysis for production incidents and be part of the Production Support rotation to serve our clients
Assist in production deployments, and participate in go-live discussions and customer implementations
What we’re looking for in your background & what makes you a success:
Technical experience working in an environment integrating disparate vendor systems/products to support business-critical functions
AWS/Cloudformation/Grafana: 2 years
Jenkins/Nexus/Git - 2 years
Python/Ruby/Bash - 2 year
MySQL, Dynamo DB, Mongo DB or equivalent - 2 year
Implementing a Production Support Monitoring Solution
Production Support experience is a big plus
Databricks, Cognito, Kinesis, Qualys - all a plus
A deep understanding of the implementation with significant experience in QA functionality is a plus
Background in requirements gathering and delivery in an iterative manner
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Financial Services
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