Duration: 6 Months Contract (high possibility of extension or FTE Conversion)
We are looking for an engaged and excited associate to support our growing team. The Seller Onboarding Support associate will support the business development team through assisting with sellers in the marketplace onboarding process. The position will focus both on daily execution of existing operational processes and driving process improvement that support scalable solutions to the areas of responsibility. In this role the associate will be required to demonstrate an understanding of the Trust and Safety review process, conduct a high-volume of interactions (phone and email) with sellers to procure information, and create cases on their behalf. The Seller Onboarding Support associate is expected to work independently to meet daily performance goals while appropriately escalating complex seller situations, stuck cases, or solutions.
What project or initiative will they be working on?
Calling / Emailing sellers who applied and created accounts but did not submit Business Verification. Their role will be primarily focused on converting these sellers at the top of the funnel and coaching sellers on how to best submit business verification details.
What are the top 3 skills needed/required?
Comfortable with a high volume of calls and being on the phone
E-comm, Tech or Marketplace experience
Salesforce
Seniority level
Entry level
Employment type
Contract
Job function
Business Development and Sales
Industries
Retail
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