Security Supervisor, Full-Time

At the Kia Forum, the Security Supervisor is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and/or employees. The successful candidate will be a problem solver, possess critical thinking skills and be detail- oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The Security Supervisor will practice small unit leadership supervising a team who will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. The Security Supervisor supports the Kia Forum as they prepare for, respond to, and recover from both crisis and non-crisis incidents.

Principal Duties and Responsibilities

• Responsible for the daily oversite and supervision of a team responsible for; answering routine and emergency calls, monitoring alarms and video equipment including video alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests.
• Monitors various Social Media tools to assist in identifying threats and/or risks to the organization.
• Provide oversite and guidance to the team while responding to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone, radio and/or software systems provided by the Kia Forum.
• Maintains various records of communications and events and compiles reports for Management.
• Evaluate incidents that may impact employees, venues, or offices and escalate accordingly to security management and subsequently to other business units as necessary.
• Communicates and disseminates information, using established communication vehicles, to key partners using best practices.
• Able to manage and handle situations of a sensitive nature and maintain company’s confidentiality and information security practices (personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
• Takes an active role in position-related projects. The levels of responsibility will vary from consulting to owning projects based on the individual.
• Responsible for training contract security on the venue’s operating standards.
• Conduct inspections of various posts to ensure contracted security are aware of their tasks.
• Maintain a log of all activities and incidents occurring during the event on venue required incident management platform(s).
• Serve as a source of information on rules and procedures governing security and other event management operations.
• Enforce venue policies and procedures, ensuring timely response and follow up to violations and complaints from guests, clients and staff.
• Work with staff and vendors in managing large crowds under constantly changing event environments. Ensures venue is secure, documenting damages due to negligence or vandalism.
• Maintain an effective employee and visitor photo ID and credential program.
• Other duties as assigned by management.
  
  
  

Key Qualifications:

• Ability to work a flexible schedule inclusive of days, nights, weekends and holidays.
• Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various Security Software Platforms utilized by the organization.
• Must be detail-oriented, organized with the ability to multi-task in a fast-paced, deadline-oriented environment.
• Ability to analyze problems, identify causes, and implement results-oriented solutions.
• Excellent organizational and time management skills.
• Must possess strong computers skills with a strong proficiency in MS Office and an ability to create data metrics and reports.
• A professional demeanor, along with excellent customer service skills.
• Ability to work independently while also being a team player.
  
  
  

Special Requirements of the Job:

• Ability to stand for extended periods, while working events.
• Maintain a valid and current security guard card.
  
  
  

Compensation:

Target compensation for this role is $25 per hour.

Benefits and Perks:

We offer a competitive benefits program, including:

• Medical, Dental and Vision plans
• 401(k) plan with company contribution
• Wellbeing Allowance of up to $1,000 per year
• Financial Education and Wellness Program, including access to Certified Financial Planners
• Paid vacation and sick time
• Paid parental leave
• Flexible Spending Accounts (Medical and Dependent Care)
• Company-paid Long Term Disability insurance
• Company-paid Life and AD&D Insurance
• Voluntary Life Insurance options for employee, spouse and children
• Employee Assistance Program
• Mind health support via Modern Health and Headspace
  
  
  

The Kia Forum is a proud equal opportunity employer. It is our desire and intent that all employees enjoy a professional business working environment that is free from discrimination and harassment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.