Seasonal Implementation Associate

Position Overview

At Bloom, we are dedicated to revolutionizing the insurance industry through innovation and excellence. We are seeking an experienced and dedicated professional to assist Implementation Managers in handling the primary administrative functions of their respective roles. These functions include, but are not limited to, the following: Account Creations, DNIS Testing, Script Testing and Troubleshooting, IVR Testing, Disposition Creation, Report Testing and Troubleshooting, and general Implementation Ticket Triage

We Are Looking For An Exceptional Individual Who Can

• Creating/Deleting CCS and Live Vox users
• Handling of access permission requests
• Assisting with system issues reported by Operations
• Unlocking/Resetting Windows accounts
• Handling DNIS Requests
• Complete Test Calls as required
• Assisting Implementation Managers as requested
• Perform all other duties as assigned.
  
  

Qualifications

• High school diploma or GED
• Associates or Bachelors degree preferred
• 1+ years of project management experience or related experience required
• Experience in client-facing role preferred
  
  

Required Skills And Abilities

• Excellent working knowledge of Microsoft Office Products (Excel, Word, Outlook, Power Point)
• Ability to prioritize, problem-solve and multi-task in a fast-paced environment
• Ability to support project implementation that may require support outside of business hours for testing
• Excellent deductive, prioritization and problem-solving skills
• Strong communication skills, both verbal and written
• Ability to manage/track multiple tasks
• Solutions driven mindset
• Ability to work successfully under high pressure
• Strong comprehension skills
• Always maintain a positive attitude
• Excellent verbal and written communication skills
• Strong attention to detail
  
  

What We Offer

Bloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture has to offer from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice – because at Bloom, the real you belongs here.

Core Values

• Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference.
• Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team.
• Do What’s Right: Adhere to high ethical standards, acting with integrity to do what’s right for partners, customers, and colleagues.
• Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional development.
• Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.
  
  

About Bloom

Bloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment.