Join Amazon's Benefits Experience & Technology Team (BXT), and help make a difference for all Amazonians! The BXT My HR Benefits Team provides Benefits specific assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels via phone, My HR Case and My HR Chat. The Benefits Team primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.
We are currently looking for an Benefits Administrator to join our Benefits Center team.
The Benefits Administrator is a subject matter expert who specializes in benefits which includes H&W, additional life benefits (life insurance, additional Amazon sponsored benefits), retirement and stock. Responsible for assisting internal customers (employees). They have the highest level of specialized knowledge within these areas. The Benefits Administrator demonstrates ownership by ensuring all benefit inquiries are resolved on first contact and escalate unresolved inquires in a timely fashion to our Tier 2 team when necessary.
Key job responsibilities
In This Role, Successful Candidates Will Demonstrate
Excellent organizational and time management skills
Strong customer service focus
Excellent verbal and written communication skills required
Ability to understand benefit terms and programs
Disciplined problem-solving skills and ability to execute solutions
The ability to prioritize quality and customer experience
Quick to take action to address an issue, and demonstrate strong judgement/decision making
Experience with rapid and complex changing work environment
Basic Qualifications
1-3 years of experience working in Benefits and/or Human Resources role / Contact center environment
Bachelor’s Degree or advanced college education in a related field
Experience working within a global organization
Preferred Qualifications
1+ years of human resources experience
1+ years of customer service experience
1+ years of Microsoft Office products and applications experience
Company - Amazon Dev Center India - Hyderabad - A85
Job ID: A2613942
Seniority level
Not Applicable
Employment type
Full-time
Job function
Human Resources and Information Technology
Industries
Software Development
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