Sales Support Specialist

Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems! Join Milestone!

The Sales Support Specialist works closely with our field and inside Channel Sales teams to support our Channel Partners.  You will work side by side with the teams, becoming familiar with the projects they are handling, and assisting with quoting and processing the purchase orders for those projects. You will also manage departmental administrative duties as needed. This position reports to the Manager of Order Management as part of the Americas Sales Operations Team.

The Sales Support Specialist will work out of our beautiful Americas Headquarters in Lake Oswego, OR. Relocation assistance is not provided.

As a Milestone employee, YOU are the key to our success. Come join our dynamic international team and be a part of our rapidly growing, successful business.  

Job Responsibilities

• Provide territory sales support to our field and inside Channel Sales and Distributor Partners.  
• Develop knowledge of our company and products to provide guidance on licensing management, complex price quoting, order processing and assisting customers on a variety of issues
• Support territory using Salesforce case management for communication and ensure timely resolution of tasks
• Issue and track purchase orders for Milestone NVR hardware products through Global Logistics Partner
• Train Distributor Partners on the usage of online sales, quoting, and order-processing tools
• Work closely with Tech Support in troubleshooting problems that are sales and technically related
• Provide customers with timely, accurate, and creative solutions regarding Milestone’s products
• Respond to questions received via telephone, email, and web
• Other duties as assigned

Your Experience

• Bachelor’s degree or equivalent work experience preferred
• Experience using Microsoft Office Suite
• Have proficiency in Salesforce or other CRM system experience
• Individuals in this position must exhibit excellent written and verbal communication skills
• Ability to multitask while working under pressure
• Exceptional organizational skills
• A genuine desire to provide excellent customer service
• Ability to calculate quotes and working with numbers and percentages

If you come across a role that intrigues you but doesn’t perfectly align with your resume, we encourage you to apply anyway.

Ranked on the 100 Best Companies to Work for in Oregon, Milestone offers not only great benefits but also great culture. Employees here have flexible work environments, opportunities for further education, and the ability to directly effect change in our Organization. 

The annual on-target earnings for this position range from $53,015 to $79,160 with most candidates falling in the $63,324 to $70,923 range. Pay is based on the level, location, complexity, responsibility, and job duties of the specific position and is just one component of Milestone’s total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. If you are selected for an interview, please feel welcome to speak to our Talent Partner about our compensation philosophy.

Milestone is committed to creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer.

Contact and application 

Please apply at our website. www.milestonesys.com

If you have any questions, you are very welcome to contact Cindy Phillips, Recruiter at ciph@milestone.us

We are looking forward to receiving your application.