Sales Operations Manager (Salesforce)

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?

Real Chemistry is seeking an experienced Sales Operations Manager, you will work in our fast-growing Sales Operations group with a team of ambitious, supportive, and hard-working colleagues that always seek to do things better, faster, and smarter.

As a Salesforce expert, you will be responsible for managing, optimizing, and strategically expanding the use of our Salesforce platform to support data-driven decision-making and drive growth across the organization. Your leadership and strategic guidance will help shape the future of our Salesforce ecosystem, ensuring that it remains a robust and scalable platform that supports our rapidly evolving business needs. You will be instrumental in developing weekly, monthly, and quarterly reporting and dashboards with high visibility to senior leadership. Furthermore, you will play a crucial role in supporting account teams by streamlining processes and providing insights to drive sales growth. The position reports to the Senior Director of Sales Operations, Integration, and Business Analytics.

This position can be remote in the US or preferably near the New York City office.

What You’ll Do

• Oversee and manage the day-to-day operations of the Salesforce platform, ensuring data integrity, compliance, accuracy and optimal performance
• Collaborate with cross-functional teams to identify and prioritize Salesforce enhancements, customizations, automations, and integrations that support business objectives
• Develop and maintain dashboards, reports, and workflows both in Salesforce and Excel to provide actionable insights for Account, Business Development, and Operations teams
• Serve as the primary point of contact for Salesforce-related inquiries, providing business support and guidance to end-users
• Keep up to date with Salesforce best practices and trends, and proactively recommend improvements to drive organizational efficiency and growth
  
  

This position is a perfect fit for you if you have:

• In-depth knowledge of Salesforce platform capabilities and a strong aptitude for learning new features and functionalities
• An ability to manage multiple priorities and stakeholders effectively, and to work collaboratively with cross-functional teams
• Demonstrated experience in translating business needs into Salesforce solutions, with a focus on continuous improvement and innovation
• Excellent presentation and training skills, with the ability to engage and educate users at all levels of the organization
• Highly organized self-starter with attention to detail and the ability to work independently under tight deadlines
  
  

What You Should Have

• Bachelor's degree in technology, business, or a related field
• 5+ years of experience in Sales / Revenue Operations, preferably at a professional services company
• Proficiency in Salesforce platform tools, including Sales Cloud, Service Cloud, and Lightning Experience
• Expertise in Excel
• Excellent communication skills and the ability to simplify complex concepts
• Experience with Salesforce integrations, such as marketing automation platforms, BI tools, and other CRM systems
• Life Science and/or healthcare experience a plus
  
  

Pay Range: $125,000 - $135,000

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here .

Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, San Francisco, Manchester, UK and London, UK – that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, flexible PTO, and entitlement to a five-week sabbatical program after 5 years of service. Other perks include an annual wellness reimbursement, student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester ®. Learn more about our great benefits and perks at: https://www.realchemistry.com/

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.