Sales Operations Manager

Job Description

At JM Eagle, we are committed to driving growth and excellence across all facets of our organization. We are currently seeking a dynamic and experienced Sales Operations Manager to join our team. This pivotal role will focus on maximizing the effectiveness of our sales team through comprehensive orientation, training programs, support operations, and analysis.

Key Responsibilities:

• Lead the sales onboarding process, ensuring new account managers and support staff are equipped with the necessary resources to succeed.
• Implement engaging and effective training methods for new team members on our products, processes, and systems.
• Continuously evaluate the effectiveness of training programs, identifying trends and areas for improvement, and maintaining up-to-date learning resources on platforms like SharePoint.
• Collaborate closely with sales managers and account managers to monitor sales team progress and address any issues.
• Oversee pricing accuracy in the AS400 system across various markets.
• Manage sales workflows related to order processing, contracts administration, and customer rebate programs.
• Direct a team of analysts to research and analyze data for identifying sales growth opportunities.
• Handle customer complaints requiring escalated resolution.
• Act as a liaison between the sales operations team and other departments such as Accounting, Credit, Quality, Production, and Logistics.
• Engage in professional development and educational opportunities relevant to the role.
• Provide timely and constructive performance evaluations for direct reports.
• Undertake other duties as assigned.
  
  

Qualifications:

• Bachelor's degree in business, marketing, or a related field.
• 5 to 7 years of experience in sales operations, with a track record of success in management or leadership roles.
• Comprehensive knowledge of sales technologies.
• Exceptional ability to design and implement effective training and development programs.
• Strong analytical skills, with the ability to interpret data to drive strategic decisions.
• Excellent communication and collaboration abilities, with a talent for working cross-functionally to achieve business objectives.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.
  
  

Company Description

With 22 manufacturing plants throughout North America, JM Eagle manufactures the widest array of high-grade, high-performance polyvinyl chloride and high-density polyethylene pipe across a variety of industries and applications including utility, solvent weld, electrical conduit, natural gas, irrigation, potable water and sewage.

JM Eagle is the world’s largest plastic pipe manufacturer—an innovative leader that combines advanced technology with superior customer service to create the industry’s most sophisticated and diverse products. JM Eagle gives its customers a significant competitive advantage in the marketplace with the greatest capacity and geographic reach.

JM Eagle joins the strengths of two industry-leading plastic pipe producers, including complementary product lines as well as specialty pipe and unique product innovations. We’re committed to serving each and every customer in the best way possible. Through this merger, we look forward to strengthening our existing relationships, and developing new ones in the future. JM EagleTM remains committed to our core value of delivering life’s essentials through the most eco-friendly plastic pipe products on the market. We pride ourselves on being able to illustrate the vital role our products play in improving and maintaining the health and quality of life throughout the world. We will continue to manufacture plastic pipe to serve the world’s growing needs.

With 22 manufacturing plants throughout North America, JM Eagle manufactures the widest array of high-grade, high-performance polyvinyl chloride and high-density polyethylene pipe across a variety of industries and applications including utility, solvent weld, electrical conduit, natural gas, irrigation, potable water and sewage. JM Eagle is the world’s largest plastic pipe manufacturer—an innovative leader that combines advanced technology with superior customer service to create the industry’s most sophisticated and diverse products. JM Eagle gives its customers a significant competitive advantage in the marketplace with the greatest capacity and geographic reach. JM Eagle joins the strengths of two industry-leading plastic pipe producers, including complementary product lines as well as specialty pipe and unique product innovations. We’re committed to serving each and every customer in the best way possible. Through this merger, we look forward to strengthening our existing relationships, and developing new ones in the future. JM EagleTM remains committed to our core value of delivering life’s essentials through the most eco-friendly plastic pipe products on the market. We pride ourselves on being able to illustrate the vital role our products play in improving and maintaining the health and quality of life throughout the world. We will continue to manufacture plastic pipe to serve the world’s growing needs.