Sales Operations Analyst

The Sales Operations Analyst will be responsible for optimizing sales processes and improving sales team efficiency. Their duties include CRM management, data analysis, report and dashboard development, data cleansing, and supporting the sales team with strategic insights and operational support. Work with the sales team to develop and implement strategies to increase revenue opportunities and collaborate across the organization to drive efficiencies in the selling process and improve Chemline's opportunity success rate.

Roles and Responsibilities:

• Provide business analysis, identifying performance trends, reviewing sales/financial data, and interpreting data for sales and management.

*Identify, distinguish, and analyze business trends and direct process and reporting activities

to drive improvements within the organization.

*Track product line efficiency, by identifying sales and margin trends by business group.

*Identify top customer trends relating to revenue, product mix and margin.

• Own CRM application and direction, by recommending modifications to achieve efficiency and accuracy with account and opportunity development and tracking.

*Monitor weekly/monthly/quarterly performance against sales plans and drive improvements

in sales process.

*Drive forecasting efforts of sales team and report to senior management regarding pipeline

performance, health, and resource management.

• Distinguish and analyze multiple components of the business and make recommendations for business process change.

*Manage key business operations activities and continuous improvement of processes.

*Identify improvements to the workflow or system and collaborate with the sales and technical

team to implement the necessary changes to CRM.

• Act as customer advocate for processes, metrics, measurements, and tools developed for management of the business.

*Includes lead creation, lead management, account management and prioritization, closing

strategies, and services strategies.

• Collaborate effectively with sales leaders, and business unit teams to ensure predictable revenue stream and operational consistency.

*Interface and collaborate cross-functionally to maintain communication among business

units.

• Assist in providing assessments of the sales teams and the enforcement of strategic processes to drive opportunity development and focus within the sales and technical teams.

Required Skills and Qualifications:

• Bachelor's degree in business administration, marketing, or a related field.
• Proven experience in sales operations, with a minimum of 5 years’ experience.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent negotiation and communication skills.
• Proficiency in CRM software (Salesforce.com).
• Knowledge of sales process or methodology.
• Ability to work collaboratively and cross-functionally with other departments.
• Results-driven and detail-oriented with a focus on continuous improvement.