Sales and Service Field Trainer

Summary

The Sales & Service Field Trainer is responsible for facilitating sales and service training of retail teams within a designated region focusing on the areas of deposit and loan growth. Demonstrates an understanding of necessary fundamental sales training concepts including deploying tactics that lead to results. A successful Sales & Service Field Trainer will ensure front-line associates are knowledgeable on bank products and services through in-person, telephone or virtual training. The Trainer will analyze sales data to identify trends and training needs to support retail team sales objectives. Provides routine feedback that is clear and concise.

Position starts at $48,000 a year.

Full-time associates are eligible for our benefit package that includes medical, dental, and vision insurance; 401(k) plan; Company paid life insurance, short- and long-term disability insurance; Company paid vacation, sick leave, holidays, and more! Position will remain open until a qualified applicant is hired.

Principal Accountabilities

• Collaborate with management to assess training needs.
• Analyze sales results to target and evaluate sales team performance and trends. Focus training or re-training as needed based on results.
• Employ an effective sales process that optimizes efficiency, consistency, tactics, and activities that drive results at every stage including, but not limited to, researching, prospecting, relationship building, upsells, presenting solutions, handling objections, closing the sale, and following up.
• Under the direction of the Military Retail Admin Officer, design, coordinate, implement and facilitate training for new and existing associates in the areas of product knowledge, presentation of products and services, effective marketing tactics, and activities that lead to results and new business, cross-selling, telephone solicitation and prospecting, building client relationships and the overall client experience.
• Make recommendations to enhance training as necessary.
• Determine best method of training delivery based on topic, in-person, virtual, telephone, etc.
• Provide feedback to banking center team members that is clear, concise and focused on associate sales and service development.
• Serve as a subject matter expert and sales strategy resource for banking center team members.
• Maintain knowledge and adherence with all bank products, services, processes, systems, regulations, policies and procedures to support retail teams with accurate and efficient information.
• Maintain a desire and passion to achieve results while supporting company policies and procedures.
• Support, schedule, track and communicate training activities and related processes.
• Demonstrate excellent verbal and written communication skills while adapting communication style for different audiences.
• Maintains client information in complete confidence.
• Ensure work premises constitutes a safe environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions; regular maintenance and cleaning of premises; adherence to all posting requirements in jurisdiction, including human resources and compliance postings; and provision of comfortable and appropriate space for associates to conduct banking business.
• Understands, embodies, communicates, and instills corporate initiatives and vision, including the Bank’s six Pillars of Success.
• Regular attendance required, working at the assigned worksite, or assigned remote location during regular business hours and/or assigned hours.
• Completes other specified duties as assigned.