Rover2Go Coordinator

The Prince George’s County Memorial Library System (PGCMLS) helps customers discover and define opportunities that shape their lives. The Library serves the 967,000+ residents of Prince George’s County, Maryland through 19 branch libraries, a 24/7 online library, and pop-up services throughout the community. PGCMLS is a responsive and trusted community-driven organization. Programs, services, and outreach activities serve booklovers, immigrants and refugees, job seekers, children, young professionals, seniors, and families alike.

PGCMLS is looking for a grant-funded Rover2Go Coordinator to manage the daily operations and activities of the Rover2Go Mobile Library. This includes providing reference and circulation services, as well as programs focused on workforce and career development. The coordinator will oversee three Rover2Go staff members. All Rover2Go positions are funded by a grant through February 2027.

Essential Duties

• Oversee information, circulation, and program services related to the Rover2Go Mobile Library.
• Coordinate the promotion of the Rover2Go Mobile Library, its services, and collections within the community.
• Oversee and supervise staff within the supervisory line, monitoring and evaluating job performance, and overseeing staff training and development as needed.
• Train or arrange training for Rover2Go staff and any other PGCMLS staff providing services on the Rover2Go Mobile Library.
• Oversee the planning, development, delivery, and promotion of in-person programs for the Rover2Go Mobile Library, including workforce and career development programs, reviewing and approving program plans and submissions to the library’s event calendar.
• Coordinate community outreach, developing relationships with town and county agencies, Employ Prince George’s, other workforce development organizations, and schools/colleges.
• Provide reference, reader’s advisory, and technology assistance to library customers.
• Supervise the maintenance and development of Rover2Go resources, including print materials and technology.
• Manage customer relations, resolving escalated customer issues and conflicts, and ensuring the safety and security of customers and employees.
• Safely operate library vehicles, including the Rover2Go Mobile Library, to facilitate the delivery of library services, materials, and programs.
• Provide instruction on the use of the library catalog, online resources, and library technologies.
• Participate in the maintenance and development of the library collection by weeding, identifying library materials in need of replacement, and identifying areas of the collection in need of additional materials, according to established procedures.
• Perform routine data entry, including inputting customer information into the integrated library system.
• Prepare correspondence and reports, maintaining records needed for reporting the activities of the Rover2Go Mobile Library to the Department of Labor.
• Assist with special projects as required.
• Perform other duties as assigned.
  
  

Qualifications

• A combination of education and experience may be considered including:
• Master’s degree from an American Library Association (ALA) accredited program; Maryland Professional Public Librarian certificate; and two or more years of professional library experience.
• Bachelor's degree; Library Associate Training Institute (LATI) certificate; and three years of professional library experience.
• Bachelor’s degree and five years of professional experience related to the delivery of high-quality programs and community resources.
• Certified Career Services Provider credential preferred or completed within one year of employment.
• Two years of supervisory experience, or completion of Library's professional basic supervisory training course within two years.
• Bilingual in English and a second language preferred.
• Valid driver’s license with acceptable driving record. Willingness to travel (usually within the county), approximately 75% of the time.
• Considerable knowledge of literature, reference and information materials, publishers, and periodicals, especially resources pertaining to workforce and career development.
• Knowledge of public library reference tools, including web and database searching, especially resources pertaining to workforce and career development.
• Possess strong verbal and interpersonal communication skills, with the ability to work effectively with diverse groups of people, and the capability to organize and manage multiple tasks. Demonstrate excellent oral and written communication and presentation skills. Show a commitment to the community, public service, and providing exceptional customer service.
• Successful experience managing staff, including setting performance expectations and evaluating staff performance and development.
• Proficiency in operating relevant computer systems, including hardware and software such as Google Suite, Microsoft Office Suite, electronic databases, email, smartphones, tablets, internet navigation, as well as other office equipment and security systems.
  

Additional Information

• To apply, please click on the link below or visit our website: www.pgcmls.info. This is an ongoing recruitment and may close at any time without prior notice.
• PGCMLS offers an excellent benefits package including generous paid time off (holidays, personal and sick leave) medical, dental, vision, prescription coverage, professional development and more!