A room attendant, also known as a housekeeper or chambermaid, is responsible for maintaining the cleanliness, tidiness, and overall appearance of guest rooms in hotels, resorts, or other hospitality establishments. Their primary role is to ensure that guest rooms are clean, comfortable, and welcoming. Here is a typical job description for a room attendant:
Room Cleaning and Maintenance: Clean and tidy guest rooms according to established standards and procedures. This includes making beds, changing linens, dusting, vacuuming, mopping floors, and cleaning bathrooms. Room attendants ensure that all surfaces, furniture, fixtures, and amenities are clean and well-maintained.
Restocking and Inventory: Replenish guest room supplies such as toiletries, towels, linens, coffee, and other amenities. Room attendants ensure that adequate stock is available and report any shortages or maintenance issues to the appropriate department.
Inspection and Reporting: Conduct thorough inspections of guest rooms to ensure cleanliness, proper functioning of equipment, and compliance with established standards. Report any maintenance or repair needs promptly to the maintenance department or supervisor.
Guest Services: Provide excellent customer service and respond to guest requests and inquiries promptly and professionally. Room attendants may assist guests with luggage, provide information about hotel facilities and services, and address any concerns or issues raised by guests.
Laundry and Linen Management: Collect used linens and towels from guest rooms and deliver them to the designated laundry area. Assist with sorting, washing, folding, and organizing clean linens for efficient use. Some establishments may require room attendants to operate laundry equipment.
Organization and Inventory Control: Maintain cleanliness and orderliness in storage areas, carts, and supply closets. Keep track of cleaning supplies, amenities, and equipment inventory and report any shortages or discrepancies to the supervisor.
Adherence to Safety and Security Protocols: Follow established safety and security procedures to ensure a safe working environment for both employees and guests. Room attendants are responsible for handling cleaning chemicals appropriately, following proper lifting techniques, and adhering to hotel policies and regulations.
Team Collaboration: Work collaboratively with other housekeeping staff and departments to ensure smooth operations. Coordinate with the front desk, maintenance, and other departments to address guest requests, resolve issues, and maintain an efficient workflow.
Time Management: Efficiently manage time and prioritize tasks to meet established cleaning schedules and deadlines. Room attendants should be able to work independently and complete their assigned rooms within the given timeframe.
Attention to Detail: Pay meticulous attention to detail to ensure that all areas of the guest room are thoroughly cleaned and well-presented. Room attendants should have an eye for cleanliness and aesthetics to create a comfortable and pleasant environment for guests.
Compliance with Standards and Policies: Adhere to hotel or establishment-specific standards, policies, and procedures related to housekeeping, cleanliness, and guest services. Room attendants should familiarize themselves with these guidelines and consistently uphold them.
Physical Stamina: Room attendants must have the physical stamina to perform repetitive tasks, such as bending, lifting, and walking for extended periods. They should be able to handle the physical demands of the job and operate cleaning equipment and tools effectively.
Requirements
Qualifications
Education: While a high school diploma or equivalent is typically sufficient for a room attendant position, some employers may prefer candidates with additional education or vocational training in hospitality or housekeeping. Completion of relevant courses or certifications in housekeeping procedures, sanitation, or customer service can be advantageous.
Cleaning and Maintenance Skills
Attention to Detail
Physical Stamina
Time Management.
Customer Service Skills
Communication Skills
Professionalism and Reliability
Adaptability and Flexibility
Integrity and Trustworthiness
Language Skills
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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