Join Connect America - Empowering Lives, One Call at a Time
About Us
Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.
Why Connect America
Recognized as one of Philly Happening’s Best Places to Work
Award-winning customer service team with the Best Service Award from Today’s Caregiver
Named a Top Ten Home Healthcare Solutions Provider multiple years in a row
Our Values
At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.
Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com .
Job Function
Creating invoices for all revenue transactions in our revenue cycle billing system meeting contractual deadlines. Keeping open communication, troubleshooting, and revising invoices while managing a healthy relationship with our clients and payers.
Responsibilities
Ensure all invoices are created and delivered to assigned accounts within the contractual deadlines
All invoices should be delivered to assigned accounts within the first 5 business days once the month has been open for transactions and/or before billing deadlines
Verifying all invoices have been received by assigned payers
Understand and perform research of all historical data with accounts assigned to you
Make any adjustments and/or credits on invoices within 48 hours of request from any given client and/or payer
Being confident to act when speaking to an account within leadership guidelines to resolve past due balances and/or invoicing issues
Once verifying payments have been received, credit/resolve remaining balance prior to month end.
Assist with processing credit card and direct debit charges as needed
Monitor team email boxes throughout the day, responding/resolving within 24 hours
Assist the cash application team with remittance advice asks
Monitor assigned accounts to ensure all late transactions in the revenue cycle billing system are sent out prior to month end and/or initial filing limit
Communicate in a highly professional manner and nurture a healthy relationship with Clients and/or Payer accounts
Generate daily reports to leadership on invoice activity, sent invoices, invoices in process and invoices still outstanding, credits and escalations needed etc.
Support increasing overall cash collections by ensuring billing all invoiced equipment, stiving for over 95% collection percentage
Support team with minimizing credit rate to 2-3% maximum
Support Team members, assisting others as needed
Position Requirements
6 months of billing, finance, or accounting experience (insurance preferred)
1 year of college Accounting coursework or equivalent work experience
Exceptional organizational and time management / prioritization skills
Skilled at problem solving
Skilled at verbal and written communication, including knowledge of email etiquette
Basic knowledge of billing concepts such as reconciliation, posting, deposits, debits, and credits
Demonstrated attention to detail
Willingness to work as part of a collaborative team, but also independently accomplish tasks
Understand HIPAA and privacy regulations
Demonstrate ethical business practices
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Medical Equipment Manufacturing
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