Retention Specialist

Job Description

As our Retention Specialist, every day, you will bring a consultative, value-based selling approach utilized to increase the adoption and utilization of Sage solutions via renewals, add-ons, upgrades, cross-selling, and connected services. You are responsible for meeting and exceeding assigned sales goals and objectives through customer retention, add-on sales, upgrades to existing accounts, and/or migration to additional Sage cloud products/services while delivering an extraordinary customer experience. To thrive in this role, you must bring a customer success mindset to drive effective change across critical touchpoints by tracking customer performance while working within the organization to deliver a seamless customer experience.

• Ability to learn complex processes and systems promptly, turning what you have learned into actionable productivity.
• Provide customers with an excellent customer experience via inbound queue calls and outbound calls to the active customer base.
• Use root cause analysis to identify problems, and use your technical knowledge to resolve issues and remove barriers.
• Participate cross-functionally as needed, working with others to solve problems as they arise.
• Track and maintain accurate records of all activities, target close dates, sales potential, and close probabilities.
  
  
  
  
  
  

Qualifications:

• 1+ years of business-to-business consultative sales experience achieving/overachieving an individual sales quota or equivalent experience is required.
• Must have excellent organizational and time management skills to prioritize key activities.
• Experience with CRM sales order entry process and proficiency with Microsoft Outlook, Excel, and Word.
• Strong interpersonal and communication skills, both written and verbal.
• Demonstrated ability to learn complex systems and processes to solve problems.
  
  
  
  
  
  

Your benefits at Sage:

• Comprehensive health, dental, and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 21 days paid time off (+1 floating holiday)
• 5 days paid yearly to volunteer (through Sage Foundation)
• Sage Wellness Rewards Program (flexible ways to use wellness credit and fitness reimbursement)
• A library of on-demand career development options and ongoing training offerings
  
  
  
  
  
  

Hear from our employees:

According to our employee feedback on Comparably, we scored a 4.8/5 rating on company culture, and our employees gave our CEO a score of 90/100. We also won awards in 2021 for Best Company regarding diversity, compensation, women, work-life balance, leadership, and career growth, to name a few.

Dig deeper about who we are:

Who is Sage: https://www.sage.com/en-us/company/about-sage/

Life at Sage: https://www.sage.com/en-us/company/careers/

Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be

How we make a difference: https://www.sage.com/en-us/company/sage-foundation/

Sage Business Cloud - SaaS for Every Business: https://www.sage.com/en-us/products/