Retail Store Manager

About Commodity:

Brought to life by a Kickstarter campaign in 2013, Commodity Fragrances is a Modern, American Perfumery that has gone from crowd-funded to crowd-favorite thanks to its rethinking of fragrance. Modern in design and elemental in approach, we believe that simplicity is the new luxury.

Today, Commodity has grown into a global ecommerce brand with 3PLs in 4 international markets and a retail presence in Sephora North America and UK. As an innovative, rapidly growing business, we place an emphasis on out-of-the-box-thinking, entrepreneurial spirit, and time management with ample space for learning, growth, and championing projects. Part of a small team, we also value cross-functional collaboration and communication.

Overview:

Commodity Fragrances is seeking a dynamic and experienced Retail Store Manager to lead the opening of our first retail store in New York City. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a passion for fragrance and retail. The Retail Store Manager will be responsible for overseeing all aspects of store operations, from training and managing staff to driving sales and creating an exceptional customer experience. Additionally, the Retail Store Manager will serve as a brand expert, embodying the essence of Commodity Fragrances and sharing their knowledge with customers and staff.

Responsibilities:

• Assist in the setup and preparation for the store's grand opening
• Source, hire, train, and oversee new staff, leading by example and ensuring efficiency in the training process
• Monitor inventory levels and order new items as needed
• Arrange promotional material and in-store displays
• Undertake financial-planning tasks, including managing the store budget
• Meet and exceed sales goals by driving customer engagement and promoting brand loyalty
• Provide exceptional customer service by assisting customers with product selection, inquiries, and concerns
• Ensure compliance with company policies and procedures, as well as local regulations
• Conduct annual personnel performance appraisals, providing clear and actionable feedback and delivering constructive criticism to help staff improve

Skills and Qualifications:

• Strong communication and interpersonal skills
• Outstanding customer service skills
• Excellent problem-solving capabilities, with the ability to work well under pressure
• Organizational and time management skills
• Powerful leadership skills and an empathetic approach to management, with the ability to make important decisions
• An eye for creativity and the ability to strategize visually appealing store displays

Physical Requirements:

• Must be able to lift over 40lbs

Commodity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.