Retail Operations Manager
Job Details
Description
At Movement, our core values of partnership, inclusion, passion, innovation, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.
By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!
Job Summary
The Retail Operations Manager is responsible for ensuring the effective training and onboarding of Retail Specialists, managing gym inventories in collaboration with retail staff, and supporting merchandising efforts. This role involves developing strategies to increase revenue at individual locations, working closely with gym directors and supervisor teams to ensure smooth retail operations, and partnering with Assistant Gym Directors (AGDs) and Retail Specialists to achieve revenue targets. The coordinator will play a critical role in enhancing operational efficiency and driving revenue growth across all locations.
Job Responsibilities
Description
At Movement, our core values of partnership, inclusion, passion, innovation, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.
By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!
Job Summary
The Retail Operations Manager is responsible for ensuring the effective training and onboarding of Retail Specialists, managing gym inventories in collaboration with retail staff, and supporting merchandising efforts. This role involves developing strategies to increase revenue at individual locations, working closely with gym directors and supervisor teams to ensure smooth retail operations, and partnering with Assistant Gym Directors (AGDs) and Retail Specialists to achieve revenue targets. The coordinator will play a critical role in enhancing operational efficiency and driving revenue growth across all locations.
Job Responsibilities
- Training and Onboarding:
- Assists in the hiring of Retail Specialists
- Train and onboard new Retail Specialists
- Ensure adherence to proper training schedules
- Ensure all training personnel are adequately prepared to conduct training sessions
- Provide consistent feedback and follow-up trainings
- Inventory Management:
- Collaborate with retail and gym staff to prepare and conduct gym inventories as needed
- Manages the regions local non-nationalized assortment in non-key categories
- Merchandising Support:
- Assist Retail Specialists in analyzing and executing merchandising strategies
- Revenue Optimization:
- Develop and implement tactics to increase revenue at individual locations
- Collaborate with Assistant Gym Directors (AGDs) and Retail Specialists to meet revenue targets
- Establish and manage pilot regional product request program
- Operational Support:
- Work closely with gym directors and supervisor teams to ensure retail operations are supported efficiently
- Revenue Planning:
- Partner with AGDs and Retail Specialists to help ensure revenue goals are achieved
- Minimum of 3-5 years in merchandising or retail operations, preferably within a multi-location brick and mortar company
- Experience and expertise in climbing preferred
- Intermediate to advanced proficiency in Microsoft Office Suite
- Detail oriented with strong analytical skills in merchandise planning and inventory management
- Flexibility and Agility – ability to quickly understand, assess, and problem-solve in a dynamic environment
- Passion for climbing culture and understanding of climbers' specific needs
- The pay range for this position starts at $60,000 and may increase based on experience and qualifications
- Full-time, salary position
- Flexible time off
- Health benefits and retirement plan available
- Free gym membership
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Wellness and Fitness Services
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