Sr. Account Manager @ Tekniforce | Sales, IT Recruitment
Our client is looking for someone to join their growing team! Our client sells POS software, along with 3 other products. This position will be client facing.
The Functional Consultant creates a vision for what is to be built and work to be prioritized, represents customers as a decision maker for what is delivered when, translates customer requirements to development stories. Prepares and executes functional workshops and trainings. Verifies customer specific functionality based on the user preferences and acceptance criteria. Liaison between the customer and delivery team pertaining to system customizations.
Essential Duties and Responsibilities:
Understands Customer needs and goals with delivery
Support RFP/RFI processes
Identification and high-level definition of customization opportunities
Customer Requirements
Prepare, perform or support Discovery workshops
Understand and analyze customer requirements
Recommend how to implement requirements based on the capabilities of the companies standard solution
Explain alternative approaches that will allow the customer to stay with standard functionality
Identify and explain potential risks, guide the customer to a stable long-term solution
Identify impact on interfaces and integration
Be the interface between the customer, product management and customer Delivery teams
Be the primary contact person for all functional questions
Document User Stories and Acceptance Criteria
Create User Stories based on the customer requirements
Abstract and standardize customer requirements
Create detailed design of the functional processes as a basis for Delivery
Discuss and align user stories with customer and get sign off
Creates User workflows that showcase how the user (customer) is using the solution to be delivered
Creates Delivery Roadmaps Interfaces
Responsible for the integration to other solutions
Prepare test data, validate data, check content of interfaces
End-to-End oversight and testing
Education Training, Experience & Technical Skills
Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems, Industrial Engineering or relevant discipline
Software development for retail environments a plus
Retail Process Knowledge (Retail Experience)
POS / Backoffice
ERP / Store processes
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development and Retail
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