Retail Director

Position: Retail Director, Unclaimed Baggage

Location: Scottsboro, AL

About Unclaimed Baggage Located in Scottsboro, Alabama, Unclaimed Baggage is a one-of-a-kind retail store that draws one million shoppers annually from all 50 states and around the world. As the country’s only merchant of unclaimed and lost airline baggage and its contents, Unclaimed Baggage offers a treasure trove of goods that airlines have been unable to reunite with their former owners. Besides clothing, footwear, formal wear and electronics, shoppers might find anything from a suit of armor and a 40-carat emerald to a Chinese dragon kite and a Jim Hensen life-size puppet. The store has made national news in such media outlets as The Wall Street Journal, The New York Times, BuzzFeed, and NPR for its ever-changing array of unique items from around the world, all sold at an incredible value. In 2020, this family-owned business celebrated its 50th anniversary, and launched its first online store. Unclaimed Baggage also runs a philanthropic program called Reclaimed for Good. The initiative provides charities with millions of dollars’ worth of repurposed clothes, medical supplies and equipment, such as wheelchairs. Reclaimed for Good’s Love Luggage initiative has also supported thousands of foster children by providing personalized suitcases to replace the garbage bags many typically use to transport their belongings. Learn about Unclaimed Baggage at www.unclaimedbaggage.com or connect online through Instagram, Facebook and Twitter.

Mission and Values

Our mission is to: “Redeem the lost, unclaimed and rejected for the glory of God.” Our company values are rooted in a distinctly Judeo-Christian worldview, and include:

• Servant Leadership
• Humble Confidence with Integrity
• Respectful Collaboration
• Consistent Innovation, Producing Works of Excellence
• Going the Extra Mile to Serve our Valued Customers
  
  
  

Retail Director Job Summary

As the Retail Director at Unclaimed Baggage, you'll oversee operations of our sprawling 50,000+ square foot retail space, which includes Cups Café and our Guest Services team. Your role is pivotal in ensuring a seamless retail experience across all product categories while prioritizing guest satisfaction. From strategic planning to staff management, your responsibilities span a wide range of tasks aimed at optimizing sales and fostering a world-class shopping destination. Reporting directly to the Vice President of Retail & Company Culture, you'll play a key role in shaping our retail vision.

Responsibilities

• Lead the operation of a vibrant retail environment featuring diverse product categories, from apparel to electronics, fostering high levels of guest engagement.
• Contribute to strategic planning efforts, aligning retail goals with overall company objectives.
• Develop an annual retail sales plan and event calendar, collaborating closely with the marketing team to drive sales and enhance guest experiences.
• Manage financial objectives by creating and maintaining budgets, analyzing financial records, and implementing corrective measures as needed.
• Coordinate with Operations and Strategic Initiatives teams to optimize inventory levels and space management plans.
• Oversee visual merchandising strategies aligned with retail objectives to enhance the guest shopping experience.
• Provide detailed reports on buying trends, sales performance, and guest demographics.
• Foster a culture consistent with the company's values, including recruiting, hiring, and developing a service-minded team.
• Set performance goals, monitor individual performance, and provide ongoing training and support.
• Motivate and reward team members to achieve sales objectives and deliver exceptional guest experiences.
• Develop strategic initiatives to attract new customers, increase store traffic, and enhance profitability.
• Address guest complaints and concerns professionally, prioritizing guest satisfaction.
• Lead retail initiatives with a focus on asset protection and loss prevention.
  
  
  

Required Skills

• Customer service-oriented with a solid understanding of business management processes.
• Excellent communication and interpersonal skills.
• Proficiency in reporting and analytics, as well as computer database and productivity software.
• Track record of effectively leading and training team members across various departments.
• Strong grasp of sales and customer service techniques.
• Ability to work within budgets while maintaining high standards.
• Skilled in employee and customer management, balancing warmth and toughness.
• Strong multitasking abilities with a high output rate.
  
  
  

Education and Experience

• Bachelor's Degree in Business Administration or related field preferred.
• 7+ years of retail management experience.