Retail Customer Service II (20-34 Hours/week)
Retail Customer Service II (20-34 Hours/week)
IKEA
College Park, MD
See who IKEA has hired for this role
WHY WE WILL LOVE YOU
You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
WHAT YOU'LL BE DOING DAY TO DAY
• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
JOB TYPE – Permanent, Part time
BENEFITS ELIGIBLE? Yes
HOURS – 20034 Hours/week
The hourly pay range for this role is $19.14-$27.32.Whether you’re part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vision, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.” Eligible starting at only 20 hrs/wk”
QUALIFICATIONS
• 1 year sales or customer service experience preferred
• High School Diploma or equivalent
You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
WHAT YOU'LL BE DOING DAY TO DAY
• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
JOB TYPE – Permanent, Part time
BENEFITS ELIGIBLE? Yes
HOURS – 20034 Hours/week
The hourly pay range for this role is $19.14-$27.32.Whether you’re part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vision, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.” Eligible starting at only 20 hrs/wk”
QUALIFICATIONS
• 1 year sales or customer service experience preferred
• High School Diploma or equivalent
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Customer Service -
Industries
Retail
Referrals increase your chances of interviewing at IKEA by 2x
See who you knowGet notified about new Retail Specialist jobs in College Park, MD.
Sign in to create job alertSimilar jobs
People also viewed
-
Customer Service Representative (Remote)
Customer Service Representative (Remote)
-
Customer Service Representative
Customer Service Representative
-
Customer Service Specialist
Customer Service Specialist
-
Customer Service Representative
Customer Service Representative
-
Remote Customer Service Representative
Remote Customer Service Representative
-
Customer Service and Logistics Representative
Customer Service and Logistics Representative
-
Customer Service Representative
Talogy INC.
-
Customer Service Representative
Customer Service Representative
-
Customer Service Manager - Entry Level
Customer Service Manager - Entry Level
-
Customer Service Representative (Remote)
Customer Service Representative (Remote)
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub