Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.
At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.
If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply!
THE RETAIL AREA MANAGER- CENTRAL REGION POSITION
Sunnova Energy is seeking a Retail Area Manager to manage our retail ambassadors and Sunnova’s retail in-store presence. This position will work closely with our Manager, Retail, our Marketing Manager, Retail, and dealer partners to ensure our retail ambassadors are compliant, delivering desired results and optimal customer experience.
This candidate will manage compliance and performance of participating dealers and over 200+ retail ambassadors (also referred to as “representatives” or “reps”). This position will act as Sunnova’s eyes and ears for our retail in-store experience, visiting store locations frequently, shadowing in-store ambassadors, onboarding/ training new ambassadors, and providing necessary reporting to our dealer partners and internal stakeholders. This position will be responsible for managing dealer performance, including compliance, sales performance, conversion rates and cancellation rates.
The Retail Area Manager- Central Region Responsibilities
Manage participating dealers’ performance, ensuring they meet sales targets
Manage the compliance of dealers, including required hours and any escalations
Meet with dealers weekly to discuss performance, what’s working and what's not.
Maintain active dealers’ documents, ensuring they are compliant with licensing and insurance requirements.
Terminate any reps that do not meet compliance requirements.
Recruit and onboard new dealer partners.
Fully offboard any terminated dealer partners.
Ensure all in-store representatives are compliant while in store, including required attire, kit materials, badges, etc.
Assist dealers with onboarding new ambassadors to Sunnova Retail Program, including submitting background checks, compliance training, kit requests, attire/apparel ordering
Manage the required compliance training, ensuring all representatives complete compliance requirements prior to starting.
Alert dealer partners if any kits are damaged or need to be replaced
Meet regularly with retail Store Managers and District Managers
Lead background check/badging process for our in-store representatives, submitting new badge orders; provide reporting to dealer partners on active representatives and status of badges.
Review and analyze NPS survey responses to escalate any negative feedback and provide positive feedback to ambassadors
Frequently visit store locations to shadow and/or train representatives
Host ambassador trainings, rallies, etc. to help increase performance metrics
Assist ambassadors with scheduling platform; ensure all ambassadors are properly recording their time in store
Provide reporting regarding active/badged representatives, representative score cards, mystery shop reporting, NPS reporting and overall individual performance
Provide recommendations to increase sales conversion and reduce cancelations based on various data sources including sales and conversion metrics, consumer survey data, and dealer feedback.
Work with the Marketing Manager, Retail to attend and/or host events at the retail store locations.
Deliver product training to retail store managers as requested
Manage mystery shopping data, reporting, and escalations.
Prioritize the most critical gaps in providing an enjoyable customer experience; provide recommendations to the Marketing Manager, Retail on ways to optimize the in-store experience
Work with Marketing Manager, Retail to launch and manage self-service lead generation in retail locations.
Minimum Requirements
Bachelor’s degree with emphasis on marketing, business or related field.
5+ years of marketing or business experience
Strong analytical skills
Detail oriented
Strong customer focus
Strong communication skills
Ability to adjust to changing demands and shifting priorities
Experience managing a team, providing support and training
Preferred Qualifications
Knowledge of Salesforce
5+ years Retail experience
Strong knowledge of Excel
Event Marketing experience
Residential solar energy services experience
WORKING CONDITIONS
Remote-office environment
Travel required 25-75% of the time
Weekends required
Physical Requirements
Lifting up to 20 lbs.
Standing/walking for extended periods of time (at events and/or trainings)
Benefits
Sunnova offers a generous employee reward package that includes:
Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match
Competitive compensation & annual bonus
Paid time off, including 11 holidays and Paid Parental Leave
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Sales and Business Development
Industries
Services for Renewable Energy
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