Retail and Community Manager

Brunch is a New York-based lifestyle brand specializing in comfort-driven footwear and an easy-going attitude. Designed for the in-between moments, Brunch delivers everyday luxury with a nostalgic spin on travel and leisure.

We are looking for individuals that want to be a part of a lean, entrepreneurial and fast-pace team, but also want to kick it once the day ends. We are looking for a Retail and Community Manager that can oversee daily activities across retail operations, retail marketing and its integration with our digital efforts.

Key Responsibilities

• Manage operations leading up to store openings; Such as store design, inventory management, staffing, onboarding, managing vendors and on-site store setup
• Manage day to day retail operations, and act as the main point of contact for all retail team members; merchandising, HR, store organization, product storytelling, store procedures, team roles and any relevant team-wide updates
• Teach the team how to sell products on a retail level. Everything from building relationships, clienteling and merchandising. Introduce formal training programs, and calendars thereafter
• Work in the store on select days each week and act as a key representative of the Brunch brand (includes working select weekends throughout the year)
• Contribute to the development of a robust retail marketing strategy, including the continued concepts of marketing initiatives surrounding the store for year-round marketing
• Lead concept and execution for all retail events/activations
• Lead and manage the reporting of store performance, and its correlation with retail marketing initiatives; including EOD reports, monthly sales reports and so on
• Take a leading role in the development of gifting as a channel for growth, including overall strategy, outreach, packaging, execution and reporting thereafter
• Foster member relationships, drives community engagement, and identifies opportunities to further expand on brand loyalty.
• Manage relationships with key partners on a continued basis – Includes managing social media and relationship follow up
• Work with our marketing team to develop and execute a Brand Ambassador Program, that helps build micro-communities that resonate with the Brunch brand

Qualifications

• Bachelor's degree in a business or related field
• Experienced (3+ years) leader; preferably has operated in an early stage, entrepreneurial company
• Familiarity with all business functions including Finance, Fulfillment, CX
• Exceptionally organized. Able to multitask and prioritize, highly detail-oriented with exceptional follow-through
• Must have exceptional computer skills (MS Office, Excel)
• Collaborator who values integrity, innovation, respect and excellence.
• Willing to travel and work weekends as needed