Restaurant Technology Solutions Manager

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

Wingstop is seeking a Manager, Restaurant Technology Solutions to join our growing team.

This role will oversee the administration, support and enhancements of the NCR Aloha POS and back office systems to ensure uptime and availability for Wingstop restaurants. Additionally, this role will provide oversight in the delivery of new initiatives, promotions and procedural improvements (both hardware and software) as well as manage the POS infrastructure and troubleshoot when problems arise.

This role partners cross-functionally within the organization, particularly with Operations, Marketing, Digital as well as externally with third-party vendors.

The Manager, Restaurant Technology Solutions will have a deep understanding of Point of Sale operations, front and back end (preferably NCR Aloha and NBO).Working knowledge and experience with KDS is also preferred.

WHAT YOU’LL DO

Key responsibilities include:

• Drive day to day functional technical business analysis processes with an eye towards continuous improvement, including documentation, stakeholder approval, accurate estimates, appropriate testing and accountability for team level commitments.
• Assist and advise in the design, development, testing, integration and customization of point of sale initiatives.
• Collaborate with other technology teams to ensure that requested changes are properly vetted, planned, tested and implemented and do not present risk to service delivery
• Proactively manage the POS infrastructure, including following and developing new procedures and best practices for managing configuration changes and software upgrades
• Oversee planning and execution of CMC software upgrades
• Thought leadership for Restaurant Technology in terms of architecture, integration, technology lifecycle hardware refresh, software testing, release management, etc
• Spearhead troubleshooting with team with respect to POS and back office issues
• Advise and mentor team members

You will be responsible for interfacing with cross-functional stakeholders to translate business objectives into priority-setting with your team, driving process improvement across both teams, and building and managing relationships with Brand Partners. You will manage a mix of internal resources and 3rd Party Vendor Partner resources.

ESSENTIAL SKILLS

• Excellent written and oral communication skills
• 6-8+ years experience overseeing technical Point of Sale and back office initiatives
• 5+ years experience leading and collaborating with external vendors
• Exceptional analytical and problem solving skills including an ongoing awareness of evolution within the industry.
• NCR Aloha POS, NCR Back office, KDS, BSL experience preferred

WHO YOU ARE

HUMBLE: You feel there is always opportunity to further your personal and professional growth. You are an ongoing learner who exhibits an insatiable curiosity and a interest in self-improvement. You preferably have a Bachelor’s degree in MS/MIS, CS or Business-related field and a minimum 10 years of information technology work experience.

HUNGRY: You have a fire in you to keep pursuing excellence, particularly in a fast-paced, dynamic, team-oriented environment. You have strong business acumen and analytical skills with exceptional follow-up and sense of urgency

SMART: You have a high degree of emotional intelligence, an exceptional ability to convey ideas and gain alignment among others, and the aptitude to apply sound, strategic thinking to address a variety of business circumstances.

SERVICE-MINDED: You consider others at every turn by exercising your responsibilities in an energetic, proactive and organized way. You have a collaborative leadership style, with clear capacity to influence and cultivate trusting relations cross-functionally

ENTREPRENEURIAL: Ability to lead cross-functional teams and direct reports – focus on career development for team members.

AUTHENTIC: Desire to Influence and empower at all levels of the organization that drives results and create a culture consistent with the Wingstop Way.

FUN: Ability to form strong working relationships with Wingstop team members, supplier partners and the brand partner community

A DAY IN THE LIFE

So, what does ‘all in a day’s work’ look like to a Wing Expert in this role? Your day could shape up somewhat like this:

• Frequent use of a computer and other technology essential to the successful completion of your everyday role responsibilities.
• Frequent use of mental energy while expressing or exchanging ideas and information with cross-functional colleagues, brand partners, and extended Wingstop team.
• Routine need to shift priorities among simultaneous initiatives, while upholding quality and sense of urgency.

BENEFITS

FLAVOR PERKS:

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave

FUN IS THE BEST FLAVOR:

• Lunch provided every Tuesday and Thursday in office
• Work from home Fridays
• Discount on Wingstop gift cards
• Discounts at Under Armour, FitBit, NFL, and NHL
• Discounted onsite dry cleaning
• Discounted onsite car detailing
• Onsite game room and patio

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.