Enforces performance standards, policies and procedures as they relate to venue operations; monitors Food Server service on the dining floor. Ensures smooth and efficient operations on a continual basis.
Ensures the highest possible standards of guest service and team member relations are maintained and carried out in a fair and equitable manner.
Ensures compliance with all health and safety standards/regulations as well as all applicable Tribal, Federal, State and local laws/ordinances.
Assists venue manager with scheduling of team members and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
Monitors job performance of all venue team members and provides feedback on same to aid the team members in developing and enhancing skills.
Provides input to the venue manager concerning operational deficiencies and areas in need of improvement.
Promotes positive guest relations through prompt, courteous and efficient service.
Reviews and makes recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate all team members in a fair and equitable manner.
Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
Listens to, evaluates and handles guest comments in a way that satisfies the guest to their satisfaction.
Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as internal controls, policies and procedures.
Directly supervises all service team members on assigned shift.
Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication
Performs all other duties as assigned.
Qualification Requirements
High school diploma or GED preferred.
Minimum of one year related supervisory experience preferred.
Appropriate licenses, as required.
ServSafe® certification, or ability to become certified, and knowledge of HACCP standards required.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Gambling Facilities and Casinos
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