Resort Experience Director

Company Description

About Westgate Lakes Resort & Spa:

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.

Job Description

The Resort Experience Director is responsible for overseeing the Resort Experience Department, ensuring the delivery of exceptional guest experiences that align with the Westgate brand. This role requires a dynamic individual who can act as a "Cruise Director" for our "Cruise Ship on land," managing activities, events, and entertainment to create unforgettable memories for our guests. Additionally, the Resort Experience Director will be in charge of the excursion program, directly supervising the Excursion Manager in collaboration with the Resort Experience Director at the Villas, as the Excursion Manager will cover both properties.

As the Resort Experience Director, you will:

• Lead the Resort Experience Department, supervising the Activities Manager, Waterpark Manager, and Excursion Manager.
• Develop and implement a comprehensive program of activities, events, entertainment, and excursions that enhances guest satisfaction.
• Create a lively, engaging atmosphere that mirrors the experience of a luxury cruise, but on land.
• Serve as a brand ambassador, promoting the resort’s values and standards in every guest interaction.
• Collaborate with other departments to ensure seamless execution of all guest experiences.
• Manage departmental budgeting, scheduling, and staffing to ensure efficient operation and high-quality service.
• Analyze guest feedback to identify trends and make strategic adjustments to the experience offerings.
• Provide leadership, training, and support to team members, fostering a culture of excellence and professional development.
• Address guest concerns and inquiries promptly, ensuring resolution and satisfaction.
• Serve as the “Face of the Resort” and Master of Ceremonies for Signature events.
  
  
  

Qualifications

• 5 to 7 years of proven leadership experience in the hospitality, entertainment, or similar industry, with a preference for backgrounds in resort or cruise operations.
• Excellent organizational, communication, and interpersonal skills.
• Demonstrated ability to motivate and manage a diverse team.
• Innovative and creative thinking skills, with a passion for delivering exceptional guest experiences.
• Flexibility to work a varied schedule, including weekends, holidays, and evenings.
• American Red Cross Lifeguard Instructor- Preferred
• CPO and APO certification preferrd
• Bachelor’s Degree Preferred
  
  
  

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs
  
  
  

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.