Resident Experience Manager - Mint Urban Infinity - Denver, CO

As a Resident Experience Manager, you lead all associates onsite in the development and implementation of strategic resident services programs for a multimillion dollar, multifamily apartment home community.

The Resident Ambassador

• Go beyond expectations to make living at your community relaxed, easy, and unlike any other apartment experience
• Research new resident amenities, activities, and loyalty programs that can help add value to your community and drive incremental revenue
• Represent the Cortland brand by embodying our mission, vision, and values - and infusing them into resident programs and relations
• Manage resident communication initiatives, effectively identifying and sharing meaningful information

The Data Driver

• Keep your finger on the pulse of resident satisfaction levels to make sure we are delivering everything our residents expect
• Update and monitor performance management dashboards that measure renewal rates, resident satisfaction, move-ins/move-outs, traffic activity, closing ratios, application statuses, and other key community metrics
• Research and help establish programs for each phase of the resident lifecycle — from lease signing to renewal
• Maintain a database of proven best practices for resident experience programs

The Team Player

• Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance
• Inspire your community colleagues to continually strengthen resident event strategies
• Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals
• Serve as a go-to resource for community teams and portfolio leadership

The Impact You Can Make

• Your reputation as a hands-on manager and decisive tactician grows daily, and the Community Manager feels totally confident leaving you to run the community during absences.
• Your team is ground zero for great ideas that spread to our other communities in the region.
• Colleagues seek your advice on how to best deploy project/program management technology to enhance their operational performance.

• Bachelor’s degree in Business, Communications, Marketing, Management, or related field required
• 3+ years of customer managing experience and/or customer loyalty programs in the hospitality, travel, or ecommerce sectors
• Strong background developing and implementing customer contact plans, customer research and segmentation initiatives, and email marketing campaigns (knowledge of marketing automation systems preferred)
• Demonstrated sales and customer service expertise
• Exceptional written and verbal communication skills
• Pay: $19-22/hour. 
• Depending on the position offered, regular full-time and part-time team members are eligible to participate in a bonus program in addition to their base salary or hourly rate.
• Benefits: Cortland offers a comprehensive benefits package including medical, dental, vision, life and disability benefits, time off, 401(k) participation, voluntary supplemental life insurance, and a 20% rent discount on Cortland-owned communities according to occupancy thresholds.  Paid time off is offered for full-time corporate associates according to the Flexible Time Off policy.  Paid time off is offered for full-time community associates and hourly corporate associates according to our Regular Time Off policy.  Parental leave is offered for all full-time and salaried corporate positions.