As a Resident Experience Manager, you lead all associates onsite in the development and implementation of strategic resident services programs for a multimillion dollar, multifamily apartment home community.
The Resident Ambassador
Go beyond expectations to make living at your community relaxed, easy, and unlike any other apartment experience
Research new resident amenities, activities, and loyalty programs that can help add value to your community and drive incremental revenue
Represent the Cortland brand by embodying our mission, vision, and values - and infusing them into resident programs and relations
Manage resident communication initiatives, effectively identifying and sharing meaningful information
The Data Driver
Keep your finger on the pulse of resident satisfaction levels to make sure we are delivering everything our residents expect
Update and monitor performance management dashboards that measure renewal rates, resident satisfaction, move-ins/move-outs, traffic activity, closing ratios, application statuses, and other key community metrics
Research and help establish programs for each phase of the resident lifecycle — from lease signing to renewal
Maintain a database of proven best practices for resident experience programs
The Team Player
Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance
Inspire your community colleagues to continually strengthen resident event strategies
Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals
Serve as a go-to resource for community teams and portfolio leadership
The Impact You Can Make
Your reputation as a hands-on manager and decisive tactician grows daily, and the Community Manager feels totally confident leaving you to run the community during absences.
Your team is ground zero for great ideas that spread to our other communities in the region.
Colleagues seek your advice on how to best deploy project/program management technology to enhance their operational performance.
Bachelor’s degree in Business, Communications, Marketing, Management, or related field required
3+ years of customer managing experience and/or customer loyalty programs in the hospitality, travel, or ecommerce sectors
Strong background developing and implementing customer contact plans, customer research and segmentation initiatives, and email marketing campaigns (knowledge of marketing automation systems preferred)
Demonstrated sales and customer service expertise
Exceptional written and verbal communication skills
Pay: $19-22/hour.
Depending on the position offered, regular full-time and part-time team members are eligible to participate in a bonus program in addition to their base salary or hourly rate.
Benefits: Cortland offers a comprehensive benefits package including medical, dental, vision, life and disability benefits, time off, 401(k) participation, voluntary supplemental life insurance, and a 20% rent discount on Cortland-owned communities according to occupancy thresholds. Paid time off is offered for full-time corporate associates according to the Flexible Time Off policy. Paid time off is offered for full-time community associates and hourly corporate associates according to our Regular Time Off policy. Parental leave is offered for all full-time and salaried corporate positions.
Seniority level
Mid-Senior level
Employment type
Part-time
Job function
Business Development and Sales
Industries
Real Estate
Referrals increase your chances of interviewing at Cortland by 2x